Store Supervisor

Position Summary

Jane's Cannabis Shop is seeking a Store Supervisor to act as the designated leader in the store. Ownership remains actively involved and retains full responsibility for operations, HR, and regulatory compliance.

The Store Supervisor provides day-to-day leadership on the sales floor, supports customer experience, reinforces store standards, and serves as a reliable point of contact for staff when issues arise.

Hours of Work

Jane's Cannabis Shop operates in an extended-hours retail environment. This position requires flexibility in scheduling. The successful candidate must be available to work a mix of morning and evening shifts, with regularly scheduled weekend work.

Shifts may include days, evenings, weekends, and holidays and may vary based on business needs.

Key Responsibilities

People Leadership & Floor Supervision

• Act as the leader on duty during assigned shifts
• Supervise and coordinate the daily activities of budtenders and keyholders
• Assign tasks and priorities based on store needs
• Coach staff in the moment on professionalism, product knowledge, and sales approach
• Support onboarding and ongoing staff learning

Customer Experience & Sales

• Ensure customers receive friendly, knowledgeable, and compliant service
• Step in to resolve customer questions or concerns as needed
• Lead by example in sales conversations and customer engagement
• Reinforce a strong focus on customer experience and store reputation

Standards, Compliance & Accountability

• Ensure store policies, SOPs, and compliance standards are followed
• Address issues as they arise and escalate to ownership when required
• Reinforce expectations consistently across the team
• Support store opening and closing procedures

Coaching & Documentation

• Provide ongoing coaching and performance feedback
• Deliver owner-prepared corrective feedback
• Review expectations with staff and obtain acknowledgements
• Communicate staff issues, observations, and trends to ownership

Off-Site Support & Reliability

• Be available by phone or message to support staff with urgent store-related issues
• Assist closing staff with decision-making when issues arise
• Step in to cover shifts when necessary to maintain store operations

Qualifications Required

• Minimum provincial age requirement (19+)
• Valid CannSell Certification
• Must have, or be able to complete, a Police / Criminal Background Check
• Minimum of 2 years of retail experience (cannabis retail experience considered an asset)
• Demonstrated sales and customer service orientation
• Proven ability to train, coach, and motivate staff
• Strong time management, prioritization, and organizational skills
• Ability to monitor performance and lead by example
• Basic office administration and retail technology skills
• Strong verbal and written communication skills
• Professional, diplomatic, and customer-focused approach
• Ability to work flexible shifts, including evenings, weekends, and holidays

Additional Information

This job posting reflects the general duties and responsibilities required for this role. Additional tasks or responsibilities may be assigned as business needs evolve.

You Will Do Well in This Role If You

• Enjoy leading and supporting a team
• Are calm and decisive when issues arise
• Take pride in maintaining standards and consistency
• Are comfortable being a go-to person for staff
• Value teamwork, accountability, and customer experience

Jane's Cannabis Shop is located at 160 Wellington St E, Aurora, Ontario

Applicants are requested to submit a resume.

We thank all applicants for showing an interest in this position. Only those selected for an

interview will be contacted.

Jane's Cannabis Shop, will provide on request, accommodations for disabilities to support your participation in all aspects of the Recruitment Process.

Job Type: Full-time

Pay: $20.00-$20.95 per hour

Benefits:

• On-site parking
• Store discount

Work Location: In person