Senior Software Developer, Cloud, Applied AI

• Bachelor's degree or equivalent practical experience.
• 5 years of experience with software development in one or more programming languages.
• 3 years of experience with full stack development, across the back-end such as Java, Python, Golang, or C++ codebases, and front-end including JavaScript or TypeScript, HTML, CSS or equivalent.
• 3 years of experience testing, maintaining, or launching software products.
• 1 year of experience with software design and architecture.

• Experience in building or integrating with cloud-based contact center technologies (e.g., CCaaS platforms, telephony, WebRTC).
• Experience with Generative AI, large language models (LLMs), or conversational AI systems, especially in the development of AI agents or agentic frameworks.
• Experience building highly available, low-latency, and scalable distributed systems for real-time communication.
• Track record on complex, cross-functional projects and managing technical collaborations with external partners and vendors.
• Understanding of customer support operations.

Google's software developers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for developers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software developer, you will work on a specific project critical to Google's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our developers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

Customer support is undergoing a fundamental transformation, moving from manual processes to AI-driven, intelligent interactions. Our team is at the epicenter of this shift, building the critical front door that connects next-generation AI agents to millions of users.

Our team is responsible for the cloud-based contact center software and last-mile integrations that power seamless, intelligent conversations across all chat and voice surfaces. This is where the power of Generative AI directly meets the customer, and we are responsible for making that experience reliable, scalable, and intelligent.

As a Senior Software Developer, you will guide this mission-critical team. This will include both the first-party development of our core integration platforms and foster deep, strategic collaborations with external partners.

Applied AI builds conversational agents deployed at a large scale that achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering handled by our Food AI agent. The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team members where you get to work directly with the model builders (Google DeepMind / Vertex), learn and work with brilliant AI leaders, and have access to Global 1000 customers via our existing Google Cloud relationships. The opportunity in this space is tremendous.

• Drive the development of our cloud-based contact center software, from design to deployment and operations.
• Serve as one of the team's technical leaders, with the ability to dig deep into complex system design, performance, and reliability issues to guide the team to robust solutions.
• Deliver the technical roadmap for integrating our AI agents into an ecosystem of first-party and third-party chat and voice surfaces.
• Collaborate closely with Product Management, UX, and AI Research teams to define requirements and deliver an exceptional, AI-powered customer support experience.
• Apply domain expertise in contact centers, customer support workflows, or Generative AI to guide product direction and navigate complex technical trade-offs.