Parts Specialist

1 week ago

Thunder Bay, Ontario, Canada Total Power Limited Full time

What You�ll Do � The Role (Responsibilities)

  • Order taking - acknowledge all incoming orders by walk-in, phone, email, or fax to ensure same day turnaround on received orders and advise customers on delivery.
  • Sourcing parts � procure parts via catalogues or calling vendors and OEM dealers.
  • Quoting includes follow-up on all outstanding quotes.
  • Ordering parts and reporting delivery status on all parts orders.
  • Charging out parts to appropriate work orders and invoices.
  • Communicating with customers, internal or external, on delayed deliveries.
  • Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts.
  • Promptly process customer returns and return any unneeded parts to the supplier for credit.
  • Working towards resolution of customer complaints and disputes.
  • Accurately creating, processing, and completing purchase orders, receivers, work orders, and invoicing.
  • Tracking all orders utilizing Smart Lists and ensuring parts are received and delivered on time.
  • Complete inventory cycle counts are required by the company.
  • Report inventory variances to the parts manager.
  • Maintain a clean and organized sales floor, parts counter, and inventory area.
  • Ensure parts are immediately assigned and stored in the proper shelf location.
  • Maintain a clean and organized area for used or non-inventory parts that is isolated from inventory items.
  • Create and maintain a list of used and non-inventory items which includes estimated cost, quantity, and description.
  • Timely and accurate estimating and quotations
  • Quotation follow up and track success rates.
  • Follow up on all quotations to gain customer approval to achieve annual sales targets.
  • Follow-up on all submitted repair quotes within 48 hours.
  • Other tasks and responsibilities that may be required from time to time consistent with the position of Parts Representative.
  • Maintain the warehouse cleanliness and stock levels.
  • Operate the forklift as needed.

Service Product Responsibilities

Included items: (Non-Warranty Repairs)

  • ALL SERVICE MINOR REPAIR Estimates

What You Need (Requirements)

  • Journeyman or equivalent certification as a Parts Technician.
  • 1-3 years of previous work experience in parts and/or inside sales in a similar work environment.
  • A valid driver�s license with a clear record, as local travel may be required at times.
  • Ability to lift or move up to 50lbs. may be required.
  • Willingness to work overtime as requested.
  • Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude; demonstrated ability to adapt to new software systems.
  • Time management, accountability, and dependability.
  • Excellent communication skills, both verbal and written.
  • Excellent customer service skills.
  • Accuracy and attention to detail while working under tight deadlines.
  • Excellent organizational skills with strong multi-tasking and prioritizing capabilities.
  • Resourcefulness and initiative.
  • Follow all Company Health and Safety Policies and Guidelines and Privacy Policies.
  • Present a professional image to the Company�s customers and suppliers maintaining the highest ethical standard of conduct.

Working Conditions

  • Travel may be required.
  • Manual dexterity is required to use desktop computer and peripherals.
  • Overtime as required.
  • Lifting or moving up to 50lbs. may be required.
  • In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

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