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Lead Water Restoration Technician

3 weeks ago

Toronto, Ontario, Canada Staffix Full time
An established property restoration company is seeking a Lead Water Damage Restoration Technician to join their growing team in the Markham / Scarborough area. This is an excellent opportunity for someone looking to work in a fast-paced and rewarding environment, helping clients recover from property damage. If you have strong administrative abilities, excellent communication skills, and a passion for customer service, this position could be the perfect fit.

The Lead Water Damage Restoration Technician will manage and oversee water damage restoration projects, ensuring quality service and compliance with industry standards. You will lead a team of technicians, assess damage, develop plans, and ensure that all projects are completed on time and to the highest standard.

Key Responsibilities:
  • Inspect water-damaged properties to assess the level of damage and determine restoration needs.
  • Develop and implement detailed restoration plans, including water removal, drying, and repair procedures.
  • Lead and supervise a team of technicians, providing training and ensuring tasks are completed effectively.
  • Operate and maintain water extraction and drying equipment, including pumps, dehumidifiers, and air movers.
  • Coordinate with clients, insurance adjusters, and project managers to keep all parties updated on progress.
  • Ensure compliance with safety standards and industry regulations.
  • Maintain thorough documentation of all work, including photos and progress updates.
  • Handle minor repairs and manage subcontractor work as needed.
  • Monitor and maintain the inventory of tools and supplies, ordering as necessary
Qualifications:
  • 1-3 years of experience in water damage restoration or a similar field.
  • IICRC certification in Water Damage Restoration (WRT) is preferred, with additional certifications like Applied Structural Drying (ASD) a plus.
  • Proven experience in leading teams and managing restoration projects.
  • Strong understanding of water damage restoration techniques, mold prevention, and drying science.
  • Excellent problem-solving and attention to detail.
  • Ability to lift heavy equipment (up to 50 lbs) and work in physically demanding conditions.
  • Valid driver's license with a clean driving record.
  • Familiarity with restoration software (ie Xactimate, Encircle) and basic computer skills.
  • Strong communication and customer service skills.
Working Conditions:
  • Must be available for on-call or after-hours emergency response as needed.
  • Potential exposure to water, mold, and other hazardous materials; personal protective equipment (PPE) will be provided.
  • Travel to job sites within the area may be required.
Compensation:
  • Competitive salary based on experience
  • Benefits include health insurance, paid time off, retirement plan, and performance-based bonuses