Senior Computer Application Support

About The Opportunity
Our Public Sector client is implementing the newly created Defence Cloud Mission Systems (DCMS) Framework within the Directorate Joint Defence Cloud Program (DJDCP). They are seeking a Senior Computer Application Support professional to support client engagement activities, guide stakeholders through changes enabled by the new framework, and integrate updated processes into existing client relationship management channels. This role plays a pivotal part in modernizing Cloud service adoption across DND/CAF and supporting mission-critical digital transformation initiatives.

Duties include but are not limited to:

The resource would aid in the implementation of the new DCMS Framework to:

• Refine the client engagement process and engagement model by:
• Improving operational efficiency and enhancing client service delivery, including streamlining requirement gathering, standardizing documentation practices, and strengthening its governance integration.
• Partake in the end-to-end client business intake processes by documenting and tracking a high volume of technical client service requests and serving as a liaison between stakeholders, technical personnel, and clients to facilitate communication, coordinate tasks, and ensure that clients' concerns are effectively addressed.
• Contribute to the creation and life-cycle management of client engagement documentation such as:
• Client Engagement Playbook
• Client Playbook
• Step-by-step guides, processes and best practices
• Service Catalogue
• DJDCP client engagement-related reports
• Website Content
• Provide Cloud technical expertise and advise clients on potential risks by consulting stakeholders to determine how to address identified risks and to build risk awareness within DND/CAF
• Collaborate with cross-functional teams to implement risk mitigation strategies to increase DJDCP service delivery efficiency and effectiveness, and to enhance overall client satisfaction About You

The successful candidate will have the following:

• Must have Experience with Client Engagement: The proposed resource must have a minimum of 10 years of experience leading client engagement activities within one or more Government of Canada departments or private industry of at least 5,000 employees, including the facilitation of stakeholder consultations and the collection and validation of technical and business requirements, while performing all of the following tasks:
• Meeting with business and technical stakeholders to gather, analyze and document requirements
• Evaluating business processes, uncovering areas for improvement, identifying risks as well as developing and implementing solutions
• Developing project plans and monitoring performance
• Serving as a liaison between stakeholders, technical personnel and users
• Effectively communicating insights, risks and plans to cross-functional team members and management

LROGOV

• Must have Experience as a Business Analyst: The proposed resource must have 5 years of experience within the last 10 years within a Government of Canada department as a Business Analyst performing all of the following tasks:
• Developing and maintaining formal documentation such as business requirements, process flows, decision logs, and stakeholder briefings, drafting technical documentation, user manuals, and report in accordance with Government of Canada information management standards or equivalent
• Explaining complex IT concepts in a clear and concise manner ensuring documentation is accurate and up-to-date
• English Essential: Advanced oral, comprehension and written
• Must have a valid security clearance at a minimum level of Secret Level II About the Job
• Duration: January 19, 2026 to October 23, weeks)
• Location: West end Ottawa
• Work Environment: Onsite

How To Apply
Please apply by clicking the "Apply Now" button below and follow the instructions to submit your résumé. You may also send your résumé directly to If you are already registered with us, please contact your Senior Recruiter and quote job
18711
.

LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate.

Thank you for your interest. A Recruiter will contact you if your background aligns with the role and meets the expectations of our Public Sector clients. Please note that all applicants must be legally permitted to work in Canada to be considered for this opportunity.