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Director, Commercial Training

1 hour ago

Ottawa, Ontario, Canada Orbcomm Full time

Join Us as Director, Commercial Training and Enablement  

Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we're on the hunt for a passionate Director, Commercial Training and Enablement, who thrives in a fast-paced, agile setting. We want you to transform your ideas into action and drive our mission forward  

Why You'll Love Working Here   

We believe commercial excellence is built on a foundation of continuous learning and enablement. You'll shape the skills, knowledge, and performance of our commercial organization—equipping every team member to excel in a dynamic, competitive market. You'll partner closely with leadership to align training programs to pipeline health, customer outcomes, and growth priorities. 

This is an individual contributor role with a broad scope and high visibility, ideal for someone who thrives at the intersection of learning, business impact, and cross‑functional collaboration. 

This role is based out of our Ottawa, Ontario office. We operate in a hybrid work environment, requiring a minimum of three (3) days per week onsite at our Kanata office, with the option to work remotely for up to two (2) days per week. 

What You'll Do 

  • Training Program Design & Delivery
    • Build role‑based onboarding, product/solution training, process excellence, and advanced skills curricula for Sales, Marketing, Customer Success, Alliances, Deal Desk, and RevOps.
    • Deliver engaging live and virtual training (workshops, cohort programs, microlearning, simulations, async modules).
    • Translate complex product, pricing, and process topics into clear, practical, and retention‑friendly learning experiences.
  • Enablement Strategy & Content Operations
    • Own the enablement roadmap: scope, milestones, stakeholder alignment, and periodic refresh cycles.
    • Create and curate playbooks, talk tracks, job aids, e‑learning modules, and certification paths; govern content lifecycle (versioning, tagging, sunsetting).
    • Partner with Product Marketing and Sales Leadership to ensure training reflects current positioning, value selling, and market narratives.
  • Methodologies, Process & Tools Adoption
    • Operationalize and coach to sales frameworks (MEDDPICC, Challenger) tailored by segment, role, and motion.
    • Drive adoption of CRM, BI, conversation intelligence, and enablement platforms through targeted training and reinforcement.
    • Collaborate with RevOps to embed process changes (forecast cadence, pipeline stage definitions, qualification criteria) into training and certification.
  • Data‑Driven Improvement & Stakeholder Engagement
    • Define training impact metrics; build dashboards that connect enablement to outcomes (readiness, productivity, win rates, cycle times, CSAT/NPS).
    • Establish feedback loops with learners and leaders; run A/B content experiments and iterate based on performance signals.
    • Serve as a trusted advisor to commercial leaders, sharing insights on learning trends, gaps, and prioritized interventions.
  • Metrics for Success
    • Onboarding Time‑to‑Productivity: Reduce ramp time for new commercial hires.
    • Performance Impact: Demonstrable improvements post‑training (e.g.,↑ win rates,↓ sales cycle,↑ pipeline hygiene,↑ CSAT/NPS for CS).
    • Stakeholder Satisfaction:90%+satisfaction from commercial leaders and learners on training relevance and delivery quality.
    • Process & Tool Adoption: Measurable uplift in compliance with forecast cadence, stage definitions, and CRM hygiene, plus increased usage of enablement platforms.

Who You Are 

  • Education: Bachelor's in Business, Education, Instructional Design, or related field; or equivalent practical experience building commercial training at scale.
  • Enablement Experience:7–10+ years in commercial enablement/training with proven success designing role‑based onboarding, certifications, and continuous curricula across Sales, Marketing, and Customer Success.
  • Methodologies & Selling Frameworks: Hands‑on experience operationalizing sales methodologies (MEDDPICC, Challenger) and tailoring learning paths by role/segment.
  • Program & Project Management: Ability to own an enablement roadmap end‑to‑end—scoping, scheduling, cross‑functional alignment, and iteration—while operating as an individual contributor.
  • Tools & Platforms: Proficiency with LMS (e.g., Cornerstone, Workday Learning, Docebo), sales enablement platforms (Highspot/Seismic),CRM (Salesforce),BI/reporting (Power BI, Tableau), conversation intelligence (Gong/Chorus), and authoring/video tools (Articulate 360, Rise, Camtasia).
  • Data‑Driven Enablement: Comfortable defining success metrics, instrumenting programs to measure impact, and building dashboards for leaders to guide continuous improvement.
  • Facilitation & Communication: Outstanding live and virtual facilitation; clear, compelling writing for playbooks and knowledge articles; strong executive presence to influence without formal authority.
  • Change Management: Experience driving adoption of new processes, tools, and behaviors across distributed teams; adept at stakeholder management and feedback loops.
  • Global Readiness: Track record delivering training to multi‑region teams, with attention to localization, time zones, and cultural norms.
  • Leverage AI-enabled tools and automation to support daily tasks and productivity. 
  • Commitment to continuous learning in digital and AI literacy

Preferred Qualifications 

  • Advanced Education/Certs: Master's in a related field.
  • Industry Context: Background in B2B SaaS/IoT/Industrial or other complex product environments requiring product/process enablement.
  • Readiness & Certification Programs: Built role‑based certifications, readiness scorecards, and SKO programs tied directly to revenue outcomes.
  • Systems & Content Operations: Experience governing enablement content(lifecycle, tagging, versioning) and integrating LMS CRM/BI for automated progress/performance tracking.
  • Multilingual Ability: Fluency in additional languages to support global audiences (a plus).

The Benefits of Working Here
A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally.
 
The anticipated starting salary range for candidates expressing interest in this position is CAD $115,000 – 130,000. Actual compensation will depend on factors such as location, technical experience, skills, certifications, etc. 

How We Hire 

ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture. 

About Us 

At ORBCOMM, we're pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at   

Ready to Join Us? 

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.  

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.   

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.