Housekeeping Manager

Workplace:
1187 Princess Street, Kingston, Ontario, Canada, K7M3E1

Status:
Full-Time

Salary
: from $45000 per year

Located very close to downtown Kingston, the Strata Hotel is the ideal place for your business and leisure stays. The hotel is just minutes from the best restaurants in town, trendy shops, as well as a whole host of entertainment venues for the whole family. For your next stay in Kingston, treat yourself to a room at Kingston's most comfortable and recognized hotel. The Strata Hotel, a 77-room hotel also has commercial units for rent.

Reporting to the Operations Director, the Housekeeping Manager is responsible for the overall management of the housekeeping department. He/she oversees supervisors and housekeeping staff, ensures the implementation of company cleanliness standards, and maintains daily operational efficiency (arrival/departure rooms, inspections, laundry, public areas, VIP). The Housekeeping Manager works closely with the Front Desk, Maintenance, and other departments to guarantee an exceptional guest experience.

Responsibilities:
Operational Management

• Oversee all daily operations of the housekeeping department (rooms, laundry, public areas, inventories).
• Ensure consistent adherence to cleanliness standards and internal procedures.
• Conduct regular inspections of rooms and public spaces.
• Coordinate with the Front Desk and Maintenance teams to ensure room readiness and prompt handling of requests.
• Analyze occupancy levels and adjust staffing and schedules accordingly.

Team Leadership

• Lead, supervise, and support housekeeping supervisors and staff.
• Participate in recruitment, onboarding, and ongoing staff training.
• Manage employee performance, including evaluations, coaching, and corrective actions when required.
• Foster a positive, motivating, and professional work environment.

Administrative Duties

• Manage inventory of cleaning products and guest supplies, place orders, and ensure proper stock control.
• Oversee the department budget and optimize operational expenses.
• Maintain accurate departmental records (inventories, time sheets, reports).
• Supervise the Lost & Found process.

Guest Service

• Ensure a high level of guest satisfaction by maintaining consistent service quality.
• Handle guest complaints related to housekeeping promptly and professionally.

Health, Safety & Compliance

• Enforce and uphold health and safety standards across the department.
• Implement and update necessary policies and procedures.
• Ensure ongoing staff training in safety protocols and cleaning standards.

R
equired qualifications and skills
:

• College degree or equivalent experience in hospitality or a related field.
• Significant experience (3–5 years) in housekeeping management or a similar role.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation and professional demeanor.
• Excellent stress management and decision-making abilities.
• Proficiency with computer systems and hotel software (an asset).

Languages:
English is mandatory

Who are we:
Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website:
Why join our team:
Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the social life at the heart of the company, especially after the pandemic, each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company.
We believe in teamwork and are committed to creating a high-performing team, whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.
Department and the hotel you join. A bonus is also provided via our referral program and more.