Body Shop Customer Service Representative

2 weeks ago

Ottawa ON KA C, Canada Carling Motors Mazda & Volvo Full time

Carling Motors is looking for a Body Shop Customer Service Representative to join our team Our dealership is committed to providing customers and team members with a rewarding and enjoyable experience. Our environment, opportunities, and processes are designed to ensure complete satisfaction.

At Carling Motors, we pride ourselves on providing exceptional service and top-quality vehicles to our customers. We have been serving the Ottawa area for over 60 years and are dedicated to ensuring that each customer's experience exceeds expectations. We offer an exciting working environment where you will be able to strengthen your current skills and gain new ones

Job duties:

  • Coordinating repair needs for customers. (Repair Appointments/Rentals etc.)
  • Opening work orders.
  • Communicating, informing and updating customers and insurance companies throughout the repair process.
  • Update management software (Mitchell, Audatex and Body Shop Connect) with notes when needed.
  • Completing all components of administrative support to the Collision Repair Facility Team.
  • Manage the confirmation and reservation of all rental vehicles & towing requests.
  • Ensure all assignments have been followed up and appointments confirmed with customers.
  • Complete Reports requested by Director.
  • Provide successful customer experience. (Phones/Emails/In person)
  • Post sublet invoices.

Qualifications:

  • Previous body shop experience is a MUST
  • Previous experience in a customer service role, preferably in the automotive industry
  • Excellent communication and interpersonal skills
  • Strong attention to detail and the ability to multitask in a fast-paced environment
  • Knowledge of automotive repair processes and terminology is a plus
  • Proficiency in computer software, including MS Office and dealership management systems
  • A positive attitude and a commitment to delivering exceptional customer service

What we offer:

  • Company benefits
  • Reasonable work schedule
  • A fun work environment
  • Stable hours and income with a well-known family-run dealership group
  • Continuous on-job training
  • Ability for job growth within the dealership

We look forward to hear from all qualified candidates.

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