Technical Support Analyst

When you join ASX, you're joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. 

Want to know why we are a great place to work, click on the link to learn more.

The ASX team brings together talented people from a diverse range of disciplines. 

We run critical market infrastructure, with 1 in 3 people employed within technology.  Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We're proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we're committed to a fair and inclusive workplace where everyone can thrive.

As a Technical Support Analyst, you will provide application support for the Clearing and Risk systems for ASX internal and external customers.

Your Team provides first and second level technical support on the systems within the Market Line of Business. This includes operation of ASX Clearing, Risk, Margining, Billing, and Reporting.

Your responsibilities

• Provision of 2nd level support for Downstream & Risk systems to internal and external customers for Production and Business

• Continuity environments and supporting the Non-Functional Testing & IWT.

• The scope of the role also includes incident, problem, release and change management, and undertaking BAU work within the team

• Maintenance of technical documentation required by the team for operational support

• Participate in non-functional testing required by projects and software releases

• Software installation and configuration of systems/environments that are supported within the team

• The role will require weekend and after-hour installations, upgrades and migrations

• Automation of routine tasks and enhance monitoring/alerting

• Support workloads interacting with AWS (IAM, EC2,RDS,S3,CloudWatch)

Must have

• 5+ years support of critical applications

• Proven experience with incident/problem/change/release/service request workflows (ITIL), with excellent ticket hygiene and customer communication.

• Methodical problem-solving skills such as root-cause analysis, post-issue follow-up, documentation and knowledge transfer

• Excellent knowledge of data handling (MSSQL) including SQL performance tuning, indexing, query plans, T-SQL scripting, backups/restore.

• Excellent knowledge and technical skills on MS Windows Servers (2016 – 2022)

• Strong analytical mindset, documentation skills, and a continuous improvement approach.

• Familiarity with AWS fundamentals and cloud operational practices

• Experience conducting NFT (performance, load, failover) and DR exercises; comfortable with on-call rotations and after-hours change windows.

• Programming and scripting skills with PowerShell, Perl or Python

Nice to have

• Technical experience in distributed transactions, high availability, performance-critical systems

• Experience with Cloud Jira, Confluence and SharePoint.

• Good understanding of TCP/IP networks to diagnose connectivity issues

• Experience with DevOps pipelines - Gitlab

• Exposure to the standards, practices and procedures of the financial industry

• Securities industry experience such as understanding of exchange-traded futures and options, derivatives markets, and the

• business processes related to clearing of member trades

We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.