Technical Maintenance Lead

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at 

SUMMARY

The Technical Maintenance Lead is responsible for leading and coordinating maintenance and operational activities across CBC Ontario facilities to ensure safe, reliable, and uninterrupted building performance in support of CBC's broadcast-critical operations.

This role combines hands-on technical leadership with strategic operational management, providing direction to the maintenance team, overseeing vendor performance, managing maintenance within budgets, and ensuring compliance with all regulatory, contractual, and corporate standards. The Technical Maintenance Manager ensures service delivery excellence through proactive planning, preventive maintenance, and coordination with Property Management, Project Management, and CBC stakeholders.

 KEY DUTIES & RESPONSIBILITIES

Leadership and Supervision

• Lead and supervise the maintenance team to deliver efficient, high-quality preventive and corrective maintenance across multiple CBC sites.
• Assign, monitor, and review work to ensure adherence to BGIS and CBC standards, KPIs, and Service Level Agreements (SLAs).
• Provide coaching, mentoring, and technical guidance to Technicians; conduct performance evaluations and promote a culture of safety, accountability, and continuous improvement.
• Coordinate training, safety meetings, toolbox talks, and operational briefings to maintain readiness and compliance.

Operations and Maintenance Management

• Oversee the operation, maintenance, and repair of building systems including HVAC, electrical, plumbing, life safety, automation, and critical broadcast infrastructure.
• Ensure uninterrupted client operations by proactively identifying and resolving issues impacting facility reliability or broadcast-critical systems.
• Develop and execute preventive maintenance programs using CMMS (e.g., RealSuite7).
• Work with energy team to implement cost savings, hydro curtailment, load shedding, energy optimization especially around GA demand management:
• building automation systems, water rebates.
• Conduct site walkthroughs and inspections to monitor asset conditions, performance, and compliance with health, safety, and environmental standards.
• Prepare and execute Method of Procedures (MOPs) for critical maintenance activities, coordinate generator tests, system shutdowns, and after-hours work.
• Support capital planning by identifying asset deficiencies, lifecycle renewal needs, and recommending improvements.

Vendor and Project Coordination

• Manage vendor relationships and oversee contracted services for specialized maintenance (e.g., high-voltage electrical, UPS systems, fuel storage, BAS, elevators, mechanical, electrical).
• Coordinate vendor access and ensure all contractors comply with CBC security, safety, and environmental protocols.
• Review design drawings, technical submissions, and project scopes for operational impacts; provide input to ensure system maintainability and compliance.
• Support and coordinate with Project Management for capital upgrades, fit-ups, and infrastructure projects.

Systems and Administration

• Maintain and monitor work orders, PM schedules, and service records in RealSuite7 or other BGIS-approved CMMS systems.
• Track KPIs, SLA performance, and maintenance backlog metrics; prepare operational reports for senior management and CBC stakeholders.
• Manage inventory, procurement, and cost control of maintenance supplies, tools, and spare parts.
• Support budget development and track operating expenditures for assigned facilities.

Health, Safety, and Compliance

• Ensure full compliance with BGIS and CBC Health, Safety, and Environmental (HSE) policies, and all applicable codes and standards (OHSA, ESA, TSSA, Fire Code, Building Code).
• Participate in safety inspections, incident investigations, and ensure all team members work safely and responsibly.
• Maintain readiness for emergency response and ensure all systems are operationally safe and compliant.

Client and Stakeholder Relations

• Act as the primary liaison between operations and CBC site management for maintenance activities, ensuring minimal disruption to broadcast or production operations.
• Provide timely communication on planned maintenance, outages, or emergency events.
• Promote a strong client-service culture by ensuring responsiveness, transparency, and accountability in all service interactions.
• Support continuous improvement initiatives to enhance tenant satisfaction, operational reliability, and sustainability.

KNOWLEDGE & SKILLS

• Minimum 7–10 years of progressive experience in facility operations or building maintenance, including 3–5 years in a leadership role.
• Proven track record managing multi-site portfolios with critical environments such as data centers, broadcast facilities, or other 24/7 operations.
• Experience with CMMS and facility management systems (e.g., RealSuite7, Service Insight).
• Demonstrated experience managing maintenance budgets and vendor contracts.
• Strong technical knowledge of mechanical, electrical, HVAC, plumbing, and life safety systems.
• Skilled in troubleshooting and optimizing building automation, UPS, generator, and cooling systems.
• Familiar with KPI management, asset lifecycle planning, and operational auditing processes.
• Excellent understanding of preventive maintenance programs, reliability-centered maintenance, and sustainability best practices.

Certifications / Licenses (One or more preferred):

• Journeyman-level trade license (Refrigeration, Electrical, Plumbing, or Gasfitter I/II).
• Power Engineer – 3rd or 4th Class.
• BOMA FMA, SMA, or BES certification (asset).
• Systems Maintenance Administrator (SMA) or equivalent designation preferred.

Additional Requirements:

• Must be available for on-call and after-hours emergencies to support 24/7 CBC broadcast operations.
• Must comply with BGIS and CBC security clearance requirements.
• Strong communication, leadership, and problem-solving skills.
• High attention to detail, safety, and client service orientation.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

BGIS is an equal opportunity employer and we welcome you to apply for a position with us If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.