volunteer officer

2 weeks ago

Richmond Hill, Ontario, Canada Mon Sheong Foundation Full time

Position Summary

The Volunteer Officer is responsible for the full cycle of volunteer management, with a particular focus on recruitment. This role is essential in building and maintaining a strong and engaged volunteer base to support the organization's programs and initiatives. The successful candidate will be proactive, people-oriented, and committed to fostering a positive volunteer experience.

Responsibilities:

  • Volunteer Recruitment
  • Develop and execute strategies to recruit volunteers for a range of roles and programs within the organization.
  • Build relationships with schools, community groups, and corporate partners to promote volunteer opportunities.
  • Promote volunteer opportunities through online platforms, social media, community outreach, and events.
  • Create and distribute promotional materials, and maintain an active presence on volunteer recruitment platforms and social media.
  • Onboarding and Training
  • Coordinate and facilitate orientation sessions to welcome and prepare new volunteers.
  • Ensure all volunteers receive appropriate role-specific training and understand organizational policies and expectations.
  • Maintain accurate and confidential volunteer records, including applications, screening documents, and training completion.
  • Volunteer Engagement and Retention
  • Provide ongoing support and communication to volunteers throughout their service.
  • Plan and execute volunteer appreciation activities and recognition events.
  • Address volunteer concerns and work collaboratively to resolve any issues.
  • Program Support and Administration
  • Monitor volunteer hours and program participation, and generate regular reports.
  • Evaluate volunteer programs and contribute to improvements based on feedback and best practices.
  • Ensure compliance with organizational standards and relevant legislation related to volunteer involvement.

Qualifications & Skills:

  • Post-secondary education in Volunteer Management, Human Resources, Non-Profit Management, or a related field.
  • Minimum of 3 years of experience in volunteer coordination or a similar role, preferably in the non-profit sector.
  • Proven ability to recruit and engage diverse groups of volunteers.
  • Strong communication, interpersonal, and organizational skills.
  • Excellent writing and communication skills — able to craft clear, engaging, and persuasive messages
  • Experience using multiple social media platforms for outreach, promotion, or engagement
  • Ability to tailor content and tone to suit different audiences and platforms
  • Comfortable working independently and collaboratively in a dynamic environment.
  • Proficient with Microsoft Office and volunteer management systems (experience with Better Impact or similar tools is an asset).
  • Availability to work occasional evenings and weekends for events or volunteer activities.
  • Multilingual skills are an asset but not required.

Note: We thank all applicants for their interest, please note only those selected for further consideration will be contacted.

Disclaimer: Mon Sheong Foundation is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.

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