Mining Product Support Representative

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
Location: Saskatoon, SK

Schedule: Monday–Friday (5x2)

Employment Type: Full-Time, Permanent

About the Role:

As a Mining Product Support Representative, you will be a key driver of Finning's product support strategy for mining customers. This role is centered on building strong, trust-based relationships with both external clients and internal teams to deliver exceptional support solutions. Your focus will be on maximizing fleet productivity and uptime through innovative, data-driven approaches, while also growing Finning's parts and service market share through long-term, profitable solutions developed in collaboration with Caterpillar and internal stakeholders.

Job Description:
Major Job Functions:
Customer Focus & Product Support Sales (70%)

• Lead the execution of product support strategies for assigned mining accounts
• Strengthen customer relationships and retention through proactive engagement and satisfaction initiatives
• Resolve customer issues promptly and effectively
• Maintain accurate customer data including equipment population, usage hours, and key contacts
• Use customer and Finning data to develop short- and long-term parts and component forecasts
• Collaborate with internal marketing teams to prepare quotes, proposals, and responses to RFPs/RFQs
• Manage proforma presentations and approvals with customers
• Participate in weekly customer planning and parts meetings
• Facilitate monthly customer meetings with documented action items
• Proactively manage fleet components using component management tools
• Develop and execute product support strategies in non-traditional markets
• Ensure contractual obligations and Customer Value Agreements are fulfilled

Relationship Management (20%)

• Build and maintain strong relationships with key customer contacts
• Collaborate closely with internal branch teams, support functions, and Caterpillar representatives

Enterprise Contribution (10%)

• Establish and maintain processes for gathering and reporting competitive intelligence, especially insights from field technicians
• Work with supply chain teams to share customer forecasts and ensure adequate parts availability

Qualifications & Experience:

• Minimum 5+ years of sales experience managing large accounts
• Strong leadership and communication skills
• Mechanical aptitude or experience with heavy equipment systems
• Strong background in parts and service operations
• Proven ability to manage projects independently across all phases
• Excellent interpersonal skills for influencing and resolving sensitive issues
• Solid understanding of mining equipment best practices
• Business acumen including knowledge of support systems, credit, and financing
• Familiarity with Finning systems such as CTS, PTOS, INFOR M3/Lawson, Warranty, and SIS
• Commitment to safety procedures and standards
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.