Senior/Lead Security

OVERVIEW

Smart Installs Inc. provides security, low-voltage, audio/visual, and technology installation services across Ontario for major brands. As we continue to expand, we're looking for an experienced Senior Technician / Lead Installer who can take ownership of complex onsite work, guide junior technicians, and strengthen the quality and speed of our field operations.

This is a hands-on role for someone who knows their craft (cameras, access control, cabling, structured wiring, troubleshooting) and can confidently act as the onsite lead for a variety of installation and service projects.

This position is critical to our ability to scale. You will be the technical backbone of our team.

WHAT YOU'LL DO

As a Senior Technician, you'll handle advanced installation and troubleshooting tasks while guiding junior techs and supporting the Project Manager with onsite clarity and execution.

Technical Installation & Service

• Install, service, and troubleshoot IP cameras & NVR/DVR systems, access control systems, audio/visual equipment (TVs, monitors, speakers) and low-voltage cabling (Cat5/6, paging, power supplies)
• Diagnose onsite issues quickly and independently
• Run and terminate structured cabling (Cat6, coax, speaker wire)
• Ensure work meets safety, quality, and compliance standards

Onsite Leadership

• Lead a 1–2 person team onsite; guide junior techs
• Delegate tasks appropriately based on skill level
• Train and mentor new technicians
• Maintain professionalism with clients and store staff

Documentation & Communication

• Provide accurate before/after photos
• Submit clear, concise work summaries and materials used
• Capture time in/out and provide required documentation
• Communicate onsite challenges to the Project Manager early

Planning & Coordination

• Confirm you have the correct materials for each job
• Identify missing parts, shortages, or issues proactively
• Provide input on scopes of work and improvements
• Support quality control and post-install follow-up

Skills

• Proficiency in blueprint reading and schematics interpretation
• Strong electrical experience with knowledge of low voltage wiring standards
• Mechanical knowledge for installation of sensors, CCTV cameras, and other hardware components
• Familiarity with computer networking principles relevant to security systems
• Ability to operate hand tools (e.g., wire strippers, screwdrivers) and power tools safely
• Experience with telecommunication systems and infrastructure setup
• Knowledge of sensors, IDS (Intrusion Detection Systems), and related security technology
• Understanding of construction practices related to electrical installations
• Ability to troubleshoot complex electrical issues efficiently
• Excellent problem-solving skills with attention to detail

WHAT WE'RE LOOKING FOR

A Senior Technician who is skilled, reliable, resourceful, and confident in the field — someone who can operate with minimal supervision and elevate the performance of the team.

Strong Technical Skillset

You have hands-on experience with:

• Security systems (IP cameras, NVR/DVR, access control)
• Structured cabling, terminations, and testing
• Reading floor plans and risers
• Basic networking concepts (DHCP, IP addressing, switches)
• A/V installation and mounting (TVs, displays, speakers)

Leadership & Mentorship

You enjoy teaching and guiding newer techs, and you take pride in helping the team level up.

Problem-Solving Ability

You can troubleshoot on the fly without needing constant oversight.

Reliability & Professionalism

You show up prepared, communicate well, and represent the company professionally.

Comfort Working at Heights

Experience with ladders, lifts, and applicable safety training.

NICE TO HAVES

• 3–5+ years low-voltage installation experience
• Experience in commercial retail or multi-site rollouts
• WHMIS, Working at Heights, and Elevated Work Platform certifications
• Familiarity with brands like Hikvision, QNAP, Axis, Uniview, Solink, or similar
• Ability to configure IP devices (cameras, switches, encoders)

WHAT WE OFFER

• Competitive hourly compensation based on experience
• Overtime or time-banking options (company policy applies)
• Health & dental benefits after 3 months
• Mileage reimbursement at CRA rates when using personal vehicle
• Opportunities for advancement into Lead Technician or Field Supervisor roles
• Supportive leadership team and strong technical mentorship
• A fast-paced environment with real responsibility and impact

REQUIREMENTS

• Valid G driver's license with clean abstract
• Ability to supply basic hand tools and cordless drill
• Ability to travel throughout Southern Ontario
• Comfort working in retail, construction, and commercial environments
• Must pass background screening (as required by client sites)

Job Types: Full-time, Permanent

Pay: $25.00-$40.00 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Experience:

• leadership: 1 year (required)
• Kantech / SALTO / 2N: 1 year (preferred)
• DSC, DMP hardware & software: 1 year (preferred)
• Axis, Hanwha, Uniview hardware & software: 1 year (preferred)
• installing/servicing security systems: 5 years (required)

Work Location: In person