Regional Product Business Manager, Service

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.     

Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta.  Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.  

We are looking for a Regional Product Business Manager, Service person to be accountable for profitable Service business growth within the region of responsibility. Promote the complete Endress+Hauser integrated service offering of contracts (calibration, maintenance, support, optimization), commissioning, and training services.  Ensure our customers' needs are understood by the organization and that they are satisfied in a timely, professional, and sustainable way.  

What is the role about?  

Are you able to ensure the growth of the service business within your region? At Endress+Hauser  you will be responsible for the profitable growth of service businesses, ensuring that our clients' needs are met in a timely, professional and sustainable manner.  

Are you a good team player? Together with the service teams, you will develop and execute account plans and customer territories, identifying target customers.  

Are you passionate about customer satisfaction and business growth? This position is for you You will help identify substantial growth opportunities and ensure customer satisfaction. 

Which tasks will you perform?   

• Develop, coordinate, and implement strategic plans for promoting and selling professional services in the respective region 
• Actively engage and coach each sales representative to enable success in selling service offerings across the customer base 
• Drive individual customer facing activities in proactive promotion to grow our service business.  
• Understand, identify, and communicate to customers our service offerings that represent sustainable and substantial growth opportunities 
• Collaborate and communicate with account managers on activities with customers 
• Selling the full range of Endress+Hauser Services in a competent and professional manner 
• Provide systematic and intentional customer service for customers within the respective region 
• Proactive account planning and opportunity management in CRM tool, Salesforce  
• Customer interactions and future customer task scheduling logged in Salesforce 
• Mutual establishment of Key Performance Indicators (KPI) with Regional Sales Manager 
• Conduct monthly business reviews with regional sales manager on the Service KPIs 
• Other duties as assigned 

What do we expect from you? 

• Post-secondary technical education preferably in instrumentation, process control, automation, electronics or engineering   
• Minimum 5 years of industry experience  
• Minimum 5 years of Technical Sales experience in selling services  
• Excellent communication skills to work well with diverse individuals, groups and with internal & external customers  
• Ability to work well under pressure and within tight deadlines  
• Strong desire to understand customer process and to provide consultative guidance to improve their process by applying E+H solutions.  

What can you expect from us?   

• We are a family-owned, highly committed company with a sustainable vision.  
• We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.   
• We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.   
• We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.   
• We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.   
• We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.  
• We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.  

How do you apply?  

To apply we kindly ask you to upload your documents on our career page. Applications sent to us by email cannot be considered due to Data Privacy Considerations.

Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submissions of profiles and inquiries regarding potential collaboration.  Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.

Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status, or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.