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DTO Bilingual Trainer

2 weeks ago

Calgary, Alberta, Canada PBS Systems Full time

Company Name: PBS Systems

Job Location: Calgary, Alberta

Job Type: Full-time, Permanent

No. of Openings: 1

Internal Job Title: DTO Bilingual Trainer – Accounting

Reports To: Team Lead, DTO Accounting

Job Requirement(s): Bilingual (FR-EN); Travel within North America approx. 2 weeks per month

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun"

The Opportunity:

PBS has been transforming how people buy and service cars for over 37 years, becoming the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers—as partners, innovators, and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today

The Role:

As a DTO Bilingual Trainer – Accounting, you will deliver expert training and support in English and French to new and existing customers on our Dealer Management Software. You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.

This role is based in our Calgary Head office and is a NOT remote work opportunity.

Job Responsibilities:

  • Develop a thorough understanding of PBS software and related training processes
  • Gain proficiency in data entry and other key operational tasks
  • Independently manage and deliver all assigned training sessions within primary silo
  • Become an install resource without assistance
  • Prioritize tasks independently and demonstrate accountability without requiring direction
  • Ensure that assigned DTO Cornerstone tickets are handled in a timely manner
  • Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded
  • Respond promptly to internal and external training requests
  • Write up tickets that arise and escalate issues to the corresponding teams
  • Stay up-to-date and understand process documentation as departmental processes evolve
  • Share knowledge across silos and contribute to team learning and development
  • Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
  • Support a collaborative and positive team environment
  • Perform other duties and responsibilities as assigned

MUST HAVE Skills:

  • Fluent in French and English (speaking, reading, writing)
  • 1-2 years' experience in a car dealership environment, with a focus in Accounting Operations
  • Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential
  • Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver's license are required

Additional Skills:

  • Excellent communication skills, including presentation and public speaking
  • PBS software experience is a strong asset
  • Experience facilitating in-person and virtual training sessions is a strong asset
  • Strong problem solving and troubleshooting skills
  • Effective time management and organizational skills
  • Ability to multitask and prioritize
  • Outstanding documentation abilities
  • High School Diploma

What we offer:

  • Professional Development – Ongoing training, certifications, and career growth opportunities
  • Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean
  • Comprehensive Health Benefits – Medical and dental coverage
  • Paid Time Off – Vacation time, personal days, and paid holidays
  • Inclusive Culture – A supportive, collaborative team environment where your voice matters
  • Employee Recognition – Regular appreciation programs and performance incentives
  • Competitive compensation package – Including a competitive annual base salary, bonus for product certification up to $4,800 per year, great referral bonus, etc.
  • Staff discounts - GM, Dell, GoodLife and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.