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Technical Advisor – Rolling Stock, Customer Service
2 days ago
Change the future with us.
We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world.
Why you'll love working for Siemens
- Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
- Solve the world's most significant problems – Be part of exciting and innovative projects.
- Engaging, challenging, and fast evolving, cutting edge technological environment.
- Opportunities to advance your career and mentorship programs on a local and global scale.
- Competitive total rewards package.
- Profit sharing available.
- Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Participate in our celebrations, social events and offsite business events.
- Opportunities to contribute your innovative ideas and get paid for them
- Employee perks and discounts.
- Diversity and inclusivity focused.
Siemens is proud to be an eight-time award winner of Canada's Top 100 Employers, Canada's Greenest Employers 2022, Canada's Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.
What will you do?
As a member of the Performance and Technical Support team, you will fulfill the objectives of the Technical Support and Spares Supply Agreement (TSSSA) by providing technical advice to our customer's maintenance workforce. Your role will enhance the reliability of the Siemens Charger locomotive and coach fleet.
Responsibilities / Accountabilities
Responsibilities of the Technical Advisor include, but are not limited to:
Maintain Safety Compliance:
- Adhere strictly to all safety rules, laws, and regulations, fostering a safety-first culture.
- Champion safety initiatives and address safety concerns for yourself and your coworkers.
- Ensure compliance with customer safety regulations, including Blue Flag training and the use of Personal Protective Equipment (PPE).
On-site Support:
- Provide comprehensive technical advice to the customer's maintenance workforce to enhance fleet equipment reliability and availability.
- Respond promptly to service requests, offering thorough troubleshooting and repair support.
Establish and Maintain Relationships:
- Participate in regular meetings with customer maintenance facility personnel to understand and proactively address concerns.
Investigation Report and Root Cause Analysis:
- Utilize the RCA template to capture and document relevant information relating to the cause of incidents. Ensure the document is shared in the stipulated site.
Maintenance Oversight:
- Assist the customer with scheduled maintenance tasks, including CM, PM, and Overhaul. Ensure job plans on CMMIS are accurate, complete, and reflect the maintenance work performed on equipment in sufficient detail.
- Provide technical support for unscheduled maintenance and delays, ensuring minimal downtime for the fleet.
- Continually monitor customer maintenance practices to ensure alignment with Siemens manuals.
Emergency Response:
- Respond to emergency situations, such as equipment failures, accidents, or service disruptions, by working with the Mechanical desk and providing rapid on-site assistance.
- Coordinate with relevant stakeholders to implement contingency plans and restore service operations safely and efficiently.
Technical Documentation:
- Help maintain accurate and up-to-date technical documentation, including service manuals, maintenance procedures, troubleshooting guides, and equipment specifications. This ensures relevant information is readily available to support service activities and facilitate knowledge transfer among team members.
Technical Expertise:
- Follow and obtain prescribed training as described by Siemens.
Key Deliverables
Below is a summary of key deliverables from the Responsibilities section:
Availability to Support Clients:
- Provide support in the TMC 7 days a week, including night shifts (rotation).
Technical Support:
- Assist Via Rail with second-level troubleshooting on the Venture Fleet.
- Offer initial recommendations for equipment problems, focusing on minimizing passenger impact and restoring service using available documentation.
Preventive Maintenance:
- Support and audit preventive maintenance activities.
- Collaborate with the material management and engineering departments to
Audit and Oversight:
- Audit PM and CM activities to ensure the health and availability of the Venture Fleet, reporting any discrepancies and training deficiencies through the proper channels.
Fleet Improvement:
- Help improve fleet engineering, design, and reliability by completing RCA incident reports for every operation and customer experience affecting events.
- Address repetitive malfunctions or potential design flaws through the Service Manager or Reliability Engineer, providing requested details to the engineering department.
Required Knowledge / Skills, Education, and Experience
- Bachelor's degree in Electrical or Mechanical Engineering, or DEC in Mechanical or Electrical Engineering Technology, or equivalent experience.
- Proper technical understanding of the rolling stock industry.
- Fluent in English (verbal and written); knowledge of French is a plus.
- User knowledge of information and software systems (IBM Maximo; SAP is an asset).
- Ability to perform the job in emergency situations.
- Good knowledge of Microsoft Office suite applications.
- Ability to create strong customer relationships.
- Autonomous and willing to learn new skills.
Salary will be determined based on the candidate's experience and qualifications and falls within the range of $75,000 CAD to $95,000 CAD, exclusive of bonus and benefits. In addition to the base salary, this position includes eligibility for an annual discretionary bonus contingent upon the Company's performance metrics.
Salary is commensurate with experience, and ranges between $ 75,000 CAD - $ 85,000 CAD, excluding bonus and benefits. In addition to base salary, this role includes eligibility for an annual discretionary bonus based on Company performance metrics.
About us.
We share our ideas and champion the people behind them.
Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years, Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock, rail automation and electrification, a comprehensive software portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2022, which ended on September 30, 2022, Siemens Mobility posted revenue of €9.7 billion and had around 38,200 employees worldwide. Further information is available at:
In Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal's exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval, Québec, to more than 25 railways across Canada covering over 3,400 miles of track.
Today, Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canada's sustainability goals.
To learn more about Siemens Mobility, visit our website at Siemens Mobility | Canada | Siemens Mobility Canada
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