Elder Care Consultant French Speaking

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity: Customer Service Specialist

Onsite/Hybrid/Remote: Hybrid or Remote depending on proximity to our Toronto office.

Location: Toronto

Schedule: Monday - Friday 9:30 am - 6:00 pm EST

Language required: English and French

What you will do:

Elder Care Consultants work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community. The ideal candidate would have experience working with the senior community. A background in Social work, Senior Care, and/or Community Engagement would be a plus. In addition to completing telephonic intakes and research and referrals, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.

Responsibilities:

• Assess the Employee's needs through targeted questioning.
• Obtain employee's personal information and information on the individual needing care.
• Provide a clear explanation of the issues/needs.
• Obtain desired geographic location for referral search and any personalized criteria.
• Provide top-notch customer service in written or verbal interactions with our clients and providers.
• Perform research, utilizing our internal database, websites, and local organizations, in order to locate confirmed, matched referrals that meet the client's needs.
• Perform quality assurance callbacks to our clients.
• Contact businesses or private individuals by phone in order to provide confirmed/ matched referrals to meet the Employee's needs.
• Produce grammatically correct and error free cover letters and referrals.
• Maintain communication with clients and associated EAPs as required.

Qualifications/Skills:

To excel in this role, you will need the following qualifications and skills:

• Bachelor's Degree.
• Strong written and spoken communication skills.
• Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
• Proficient in conflict resolution skills.
• Ability to organize and prioritize effectively.
• Outstanding organizational, relationship-building and interpersonal communication skills.
• Ability to maintain high quality work in all aspects of the position.

What we offer:

At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details ).

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