Training Specialist

As a Training and Development Specialist within Protection Solutions, you are responsible for training all new hires to provide them with in-depth product knowledge of Affinity Markets products to successfully sell Health & Dental, Travel, and Life Insurance. You will be expected to create and modify training material as needed. You will handle pre and post training activities for both new and tenured staff, coordinating training dates, system checks, and providing regular updates on training classes and other projects.

Position Responsibilities:

• Facilitate new hire training intakes throughout the year based on business needs.

• Prepare resource material and update our internal knowledgebase as needed.

• Plan and train to specific requirements to ensure successful transition for new hires from training to production.

• Demonstrated consistent use of good judgment and professionalism when dealing with sensitive, confidential matters.

• Provide weekly observations and recap report to leadership for each new hire and class throughout the training period.

• Provide post-training support, evaluation and coaching, including supplemental training sessions as per business needs.

• Attend internal project meetings and provide input regarding systems, processes, and product information.

• Attend calibration meetings in support of consistency in compliance and quality.

• Be the voice of the customer, and our advisors, by sharing their feedback with the greater team, and raising any suggestions, concerns, or feedback on how we can improve.

• Collaborate with our Instructional Design team to build engaging training content.

• Collaborate with all partners to ensure training material is tailored to the immediate audience.

• Demonstrate compliance and training excellence through updates and regular reporting.

• Act as a change agent for strategic initiatives within the business unit, ensuring successful implementation of training related deliverables.  

Required Qualifications:

• Excellent presentation and facilitation skills both in-person and virtually.

• Strong interpersonal skills with the ability to influence and motivate individuals and groups.

• Outstanding organizational and planning skills.

• Exceptional attention to detail and the ability to manage multiple on-going priorities in a fast-paced work environment.

• Ability to work in a fast-paced environment with last-minute changes and maintain a positive and motivating attitude.

• Currently hold full LLQP license, or willingness to become licensed.

Preferred Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• Adult education experience, or strong knowledge of adult learning principles.

• Strong knowledge of insurance products including Health & Dental, Travel, and Life Insurance.

• Post-secondary degree in a related field, or equivalent business experience.

• Familiarity with CRM tools (Salesforce), learning platforms (Axonify), web-based and Mainframe applications.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.