Credit & Collections Analyst (AR Analyst)

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

An Accounts Receivable (AR) Analyst is focused on identifying, addressing, and resolving issues related to outstanding payments. This role plays a crucial role in ensuring that the company maintains healthy cash flow by efficiently managing and resolving any discrepancies or delays in the payment process.

Key Responsibilities:

• Invoice Discrepancies: Investigating and resolving any issues related to customer invoices, such as pricing errors, missing information, or disputes over the amount due.
• Payment Processing: Reviewing and applying payments to customer accounts, ensuring that they are accurately posted to the correct invoices and accounts.
• Collections Support: Collaborating with the collections team to follow up on overdue accounts and ensure timely payment. This might include sending reminders or contacting clients to resolve any outstanding balances.
• Account Reconciliation: Reconciliation of AR accounts, ensuring that balances are correct and that all transactions are properly documented and aligned with the general ledger.
• Customer Communication: Communicating with customers via phone, email, or other platforms to clarify any issues, negotiate payment plans, or resolve disputes.
• Reporting and Documentation: Creating regular reports on the status of accounts receivable, highlighting aged receivables and potential issues for management review.
• Credit Risk Management: Analyzing customer credit profiles and identifying potential risks related to non-payment or slow payment.
• Collaboration: Working with other departments (sales, customer service, legal, etc.) to address customer concerns or resolve internal issues that may be affecting the payment process.
• Reporting: AR reports and other ad hoc responsibilities to support the AR supervisor.

Skills & Qualifications:

• Analytical Skills: Strong problem-solving abilities to investigate and resolve payment-related issues.
• Attention to Detail: Accuracy in tracking payments, discrepancies, and customer communications.
• Communication Skills: Ability to communicate effectively with both internal teams and customers.
• Knowledge of AR Software: Familiarity with accounting or ERP systems and AR modules.
• Financial Acumen: Understanding of accounting principles, especially around accounts receivable and cash flow management.
• Negotiation Skills: Ability to handle delicate negotiations when discussing payment terms or addressing disputes.
• Time Management: Managing multiple accounts and priorities effectively, especially when handling large volumes of receivables.

Qualifications:

• Education: A degree in accounting, finance, or a related field is typically required, though some experience can substitute for formal education.
• Experience: Several years of experience in accounts receivable, finance, or collections is often preferred.

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40-hour workweek and paid on a bi-weekly payroll schedule.

Pay range: $52,000 - $72,000 depending on experience and skill set

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.