Senior Consultant, SAP Basis

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Position: Senior SAP Basis Consultant – SAP Cloud Managed Services (RISE with SAP)

Location: [CA]
Reporting to: SAP COE - Global Basis Director

Role Objective

Provide expert support in SAP Basis operations and technical coordination between customers and SAP, ensuring performance, security, and availability of platforms under the RISE with SAP model. This role covers both proactive and reactive monitoring activities, incident handling, and customer requirement coordination within the AMS shared model.

Key Responsibilities

1. SAP Basis Operations

• Manage general SAP NetWeaver operations.
• Monitor and optimize system performance (Performance Management & Monitoring).
• Handle SAP Client Operations.
• Execute SAP Homogeneous System Copies.
• Manage Output Management.

2. SAP Application Operations

• Perform critical application monitoring.
• Administer and monitor interfaces (Interface Administration & Monitoring).
• Manage the Change and Transport System (CTS).
• Configure and maintain job scheduling (lite).
• Manage user administration and roles (PFCG, profiles, user lifecycle).

3. Technical Security

• Manage SAP vulnerability assessments (SAP Vulnerability Management).
• Perform SAP system hardening services (SAP Hardening Service).

4. SAP Cloud Coordinator Activities

• Maintain interactive technical coordination between customer and SAP.
• Manage service requests (Service Request Management).
• Handle incidents (Incident Management) and validate requests/incidents.
• Address specific customer requirements.
• Coordinate application, security, infrastructure, and ALM activities.
• Handle complete managed services for non-SAP systems provisioned by SAP.

Requirements

• Minimum of 7 years of experience in SAP Basis administration in complex environments.
• Proven track record with NetWeaver, HANA, Solution Manager, and hybrid (Cloud & On‑Premise) architectures.
• Knowledge of RISE with SAP and tools such as SAP Cloud ALM (cALM) and Solution Manager (SOLMAN).
• Experience in vulnerability management, technical security, and SAP hardening.
• Expertise in transport management, job scheduling, and interface monitoring.
• Ability to coordinate technical activities between customer, SAP, and internal teams.
• Professional English proficiency (spoken and written).

Key Competencies

• Strong communication and technical coordination skills.
• Customer-oriented; focused on meeting SLAs.
• Ability to analyze and resolve complex issues.
• Collaborative work in distributed environments (onshore/offshore).
• Proactive approach to continuous improvement and knowledge management.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.