Bilingual Donor Care Representative, Office Administration

 "The best prescription I've ever given is a wish."
-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish Canada
 
WHAT IS YOUR BIGGEST WISH?
Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you
 
Make-A-Wish Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.
 
"It's been wonderful to have this wish to look forward to... It's wonderful to see [Rowan] with something that brings him pure joy after all he's been through and missed out on"
–Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.
 
MISSION, VISION AND VALUES
Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.
Our values are Child-Focused, Integrity, Impact, Innovation, and Community.
 
WHAT'S IN IT FOR YOU?

Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
A collaborative team environment where you feel valued and inspired
An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours
Annual vacation starting at three weeks & additional paid leaves
Work/life balance and flexibility
Employee Wellness Program
Corporate discounts
Continuous learning, development and internal training opportunities
Fun employee activities, contests, and more

Make-A-Wish Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day
 
WHERE YOU COME IN
We are looking for a Bilingual Donor Care Representative, Office Administration to join our team at Make-A-Wish Canada.  In this role, you will be a key contributor to the Make-A-Wish Canada Mission by providing excellent customer service in answering donor inquiries via phone and email and in providing office administrative support to staff and visitors. 
 
In addition, this role is responsible for supporting the entry of all constituent and donor data accurately and promptly into the CRM systems, providing receipts, acknowledgments and other stewardship communications.
 
This role is based in Montreal and is a full time, permanent, onsite position.
 
WHAT YOU WILL DO

Provide exceptional customer service in the office and via phone and email, regarding a variety of fundraising, mission and stewardship inquiries.
Manage office needs, including opening and closing the office daily, reception, and liaising with building management and internal stakeholders.
Responsible for accurate data entry and management into customer relationship management systems (Donor Drive & Salesforce) as it relates to entering donations, updating payments and updating/adding constituent records across Make-A-Wish Canada.
Provide administrative support to the regional fundraising directors.
Maintain positive and collaborative relationships with internal team members to ensure donations are accurately reviewed and completed in a timely manner.
Facilitate the issuance of tax receipts (original/replacements), acknowledgement cards, and other stewardship communications.
Maintain integrity of CRM system by complying with data integrity standards and policies.
Work closely with the Revenue Development, Finance and CRM Systems teams.
Other duties as assigned.

WHAT YOU BRING

Bilingual: fluency in French & English (verbal and writing skills) is mandatory.
Relevant post-secondary education or equivalent combination of training, education and work experience.
Minimum 1-2 years of experience in a data entry environment. Database data entry & reporting required.
1-2 years of customer service experience.
Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task to adhere to deadlines.
Exceptional customer service, communication, and problem-solving skills.
Ability to manage large volumes of data entry on an ongoing basis.
Ability to handle highly confidential and sensitive information.
Strong experience working with Microsoft Office applications required, especially Excel and Word.
A clear Criminal Background Check will be required.

YOUR WORK ENVIRONMENT

This position requires present at the office 5 days per week, with occasional requirements to work outside of regular office hours. Office hours are 8:00am to 4:00pm local time.

Physical/Mental Effort

Work under pressure of tight deadlines, balancing high volume workload, and with multiple demands and changing priorities.

Our Commitment to IDEA
Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.
 
Recruitment process
Our recruitment process is swift in pace.  Once applications are reviewed, we will contact our shortlisted candidates.  Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.
We would like to thank all applicants for their interest in working with us
 
ABOUT MAKE-A-WISH CANADA
In the past 40 years, Make-A-Wish Canada has granted over 40,000 wishes across the country, with 2,000 of them last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world's leading children's wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.
JOIN OUR ONLINE COMMUNITY
For more information on how you can support Make-A-Wish Canada or get involved please visit our website

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