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Technical Integration Specialist
2 weeks ago
Procurify is the AI-enhanced procurement and AP automation platform for the mid-market. We make it easy for organizations to take control of spend and save money. We are seeking a pragmatic and customer-obsessed Technical Success Engineer to join our team.
In this role, you will act as a critical bridge between our Engineering team, our Go-To-Market teams, and external vendors. You will sit within the Engineering organization, but your focus will be on the successful deployment and maintenance of punchout integrations that power our purchasing flows. You will triage incoming requests, manage direct communication with vendors, and ensure technical hurdles are removed to help customers purchase through their preferred suppliers.
Success in this role requires a collaborative mindset. You will build strong relationships across our business, advocate for customer outcomes, and approach challenges with curiosity and quick decision making. We are looking for someone who brings an entrepreneurial approach, questions the status quo, and contributes to our larger strategic goals as we scale.
WHAT YOU'LL BE WORKING ONSupplier Integration & Punchout Management
Own the Punchout Lifecycle: Serve as the primary technical point of contact for implementing punchouts in our Product. You will coordinate directly with external vendors to obtain necessary credentials, configure integration settings, and validate connectivity.
Testing & Implementation: Rigorously test connections to ensure data integrity and seamless user experience before releasing integrations to customers. You will add and configure punchouts directly within the product.
External Stakeholder Management: Communicate effectively with non-technical and technical representatives to resolve credentialing or configuration blockers.
Internal Collaboration & Support
Triage & Prioritize: Receive and triage integration requests from Customer Success and Sales team members. You will assess technical requirements and prioritize work based on business impact and customer urgency.
Technical Troubleshooting: Operate as a Tier-2 technical resource to diagnose and resolve complex configuration issues. You will investigate defects and performance bottlenecks related to punchout workflows.
Engineering Partnership: Collaborate with the broader Engineering team to resolve issues or suggest architectural improvements for the punchout framework.
Tooling & Automation
Python Development: Utilize Python to implement and test cXML punchouts configurations in the product.
Documentation: Create and maintain comprehensive technical documentation for punchout workflows and vendor-specific configurations to ensure accurate knowledge transfer.
KPIs: Punchout time-to-value, Ticket resolution time (MTTR).
WHO WE'RE LOOKING FORProfessional Experience: 2+ years of experience in technical support, implementation engineering, or a similar customer-facing technical role within SaaS.
Python Proficiency: Experience with Python, including reading, debugging, and working within established codebases.
Communication Skills: Exceptional written and verbal communication skills. You are comfortable leading conversations with external vendors and internal stakeholders.
Technical Knowledge: Understanding of web technologies and API concepts (REST, HTTP protocols). Familiarity with data formats such as cXML or JSON is highly valued.
Problem Solver: Strong analytical skills with the ability to work autonomously to resolve configuration and connectivity issues.
Empathetic & Accountable: You act with compassion, believe that your team's success is your success, and communicate effectively with both technical and non-technical colleagues.
Maintains a professional and current LinkedIn profile, ensuring it is updated upon joining Procurify to reflect their new role and maintain a consistent company presence.
We're committed to helping mission-driven organizations spend smarter
Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We're looking for talented and team-driven individuals to join us on our journey to build a place where the best people want to work – a place where every team member is empowered to apply their best thinking, push boundaries thoughtfully, and drive high performance together.
You're empowered to do your best work
We've created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:
Flexible working: We're a remote-first organization with flexible working hours. Work anywhere from within Canada
Responsible time off: We trust our team to take the time they need to rest and recharge while staying accountable to their commitments.
Extended health benefits: We prioritize our team's health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
Community initiatives: We have a strong commitment to the community. Join one of our regular community days, donate to our Donate Your Day program, and get involved with one of our lunch and learns.
Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.
Base Salary Range: $61,500- $77,000 CAD (This range is dependent on experience and not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.)
We have an amazing team
We've welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we're here to embrace them
LEARN MOREProcurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.
If you feel like you don't meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don't want those feelings to get in the way of meeting you We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.
Apply online today and let's start a conversation.
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