Current jobs related to Guest Experience Supervisor - Banff, Alberta - Pursuit Collection

  • Guest Experience Agent, Banff Gondola

    10 hours ago

    Banff, Alberta, Canada Pursuit Collection Full time

    At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation...

  • Housekeeping Supervisor

    10 hours ago

    Banff, Alberta, Canada Banff Caribou Properties Ltd. Full time

    BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.Why Work With Us?Employee Housing: We offer housing to help you settle in.Career Growth: Learn new skills and move up in your job.Great Team: Work with people from all over the...

  • Maintenance Technician

    10 hours ago

    Banff, Alberta, Canada Douglas Fir Resort & Chalets Full time

    Hiring for immediate start. Hotel maintenance or trades experience mandatory.$2.00 per hour housing allowance if you do not need staff housing$13/night staff housing availableSummer Bonus SchemesDepartment: MaintenancePosition: Maintenance TechnicianReports to: Maintenance Supervisor/Maintenance ManagerPrimary Function:Coordinate with Maintenance Manager and...

  • Front Office Manager, Elk

    10 hours ago

    Banff, Alberta, Canada Pursuit Collection Full time

    At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation...

  • Driver Guide Supervisor, Open Top Touring

    10 hours ago

    Banff, Alberta, Canada Pursuit Collection Full time

    At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation...

  • Spa Manager

    10 hours ago

    Banff, Alberta, Canada Banff Lodging Company Full time

    Are you a dynamic leader ready to take the reins of a full-scale spa operation? Meadow Spa, one of Banff's most beloved wellness destinations, is seeking an experienced and inspiring Spa Manager to lead our team and deliver exceptional guest experiences.Why You'll Love This Role:Lead a talented team of receptionists, massage therapists, and aestheticians in...

  • Front Office Manager

    10 hours ago

    Banff, Alberta, Canada Banff Caribou Properties Full time

    Elevate Your Career in Banff with BCPNestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences.We are dedicated to delivering exceptional guest experiences while fostering a workplace that embodies teamwork, respect, and a sense of community.At BCP, we...

  • Cook

    2 hours ago

    Banff, Alberta, Canada Boston Pizza Full time

    Overview Cook Boston Pizza Cooks are the engine of the entire restaurant They are responsible for creating our delicious menu items perfectly every time for every guest. Cooks are responsible for ensuring that our most important people, our Guests, have an excellent Boston Pizza experience from start to finish. They also believe in championing a fun and...

  • Housekeeping Attendant

    4 days ago

    Banff, Alberta, Canada Mike Wiegele Helicopter Skiing Full time

    SeasonalAbout the Company:When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.At Mike Wiegele Helicopter Skiing we know that our employees are our most valuable asset. Our wages are highly competitive, and our subsidized housing...

  • Spring/Summer MTB Bike Instructor

    10 hours ago

    Banff, Alberta, Canada Bikescape Mountain Bike and Winter Adventures Full time

    Company descriptionBikescape Mountain Bike & Winter AdventuresJob descriptionOur team at Bikescape is dedicated to meeting our goals of getting MORE PEOPLE ON BIKES Bikescape Mountain Bike Insturctor/Operations responsibilities include - riding bikes But also....Lead engaging and safe bike tours for high-end clientele and for kids bike camps ages...

Guest Experience Supervisor

1 day ago

Banff, Alberta, Canada Pursuit Collection Full time

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Join a passionate team that brings the Rockies to life as our newest Guest Experience Supervisor. This role is a hands-on, people-first leadership position that ensures the smooth, safe, and high-quality operation of our transportation services; Brewster Sightseeing, Brewster Express and Open Top Touring. This role is perfect for someone who thrives in fast-paced, dynamic operations, enjoys supporting a diverse team in bringing their best, and takes pride in creating unforgettable experiences for guests and team members alike.

Team Leadership

  • Recruit, train, coach, and support our Guest Experience team to deliver consistent, professional, engaging hospitality.
  • Foster a positive, inclusive team culture through mentorship, recognition, feedback, and regular team engagement initiatives.
  • Develop and maintain training, SOPs, reference materials, safety content, and operational manuals.
  • Maintain strong frontline visibility and step into frontline roles when needed.

Operational Coordination

  • Oversee daily operations across Banff, Jasper, Lake Louise, Calgary, ensuring smooth, safe, and consistent service.
  • Create and manage schedules, assignments, and labour planning based on business needs.
  • Collaborate closely with the wider team and external partners to support smooth operations, maintaining open communication channels and ensuring timely sharing of updates, expectations, and results.
  • Identify operational and service improvements and help implement positive change.

Guest Experience & Service Recovery

  • Serve as a key point of contact for staff, leadership, partners, and guests.
  • Ensure all hospitality standards and safety protocols are met or exceeded.
  • Respond to guest concerns promptly and act as the escalation point for complex issues.
  • Gather and apply feedback from guests, and team members to continuously improve experiences.

Other Duties

  • Maintain clean, organized operational areas and ensure staff presentation standards.
  • Represent Pursuit professionally in all communications.
  • Perform other duties as required to support the team and overall operation.
  • Oversee safe cash handling practices, reconciliations, floats, and POS accuracy.
  • Other duties as assigned.
  • Ensure compliance with Health & Safety standards, cash-handling policies, and Pursuit's Always Honest Policy.
  • Support company vision, strategy, sustainability priorities, and brand values through daily leadership.

About Us
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

  • Join an inclusive, global team and make life-long connections
  • Enjoy free access to Pursuit attractions and 50% off for friends
  • Get discounts on hotel stays, dining, and retail
  • Access subsidized mental health and wellness resources

Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.