Current jobs related to Product Designer, Quality Management and Coaching Platform - Canada Remote - Cresta

  • Real Estate Sales Coach

    3 days ago

    Remote, Canada Endgame Coaching Full time

    **Are you a top-performing realtor ready to share your winning strategies and scale your impact?** Endgame Coaching is searching for experienced realtors like YOU to join our exclusive network. We're not just offering a job; we're providing the launchpad to build your own thriving coaching business. **Skip the Startup Grind, Thrive with Endgame's...

  • Senior Product Designer, Platform

    13 minutes ago

    , , Canada Toast Full time

    Overview Join to apply for the Senior Product Designer, Platform role at Toast . About Toast Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Our focus is on building the restaurant platform that helps restaurants adapt,...

  • Engineering Manager, Evaluation Platform

    4 days ago

    Remote - Canada Vanta Full time

    At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The Evaluation...

  • Staff Product Designer, Platform

    5 minutes ago

    , , Canada Themis Solutions Full time

    Summary: We are seeking a Staff Product Designer to join our growing Product Design team. This role is available to candidates across Canada (excluding Quebec) and the US. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum once per week on one of our Anchor Days. As a Staff Product Designer , you...

  • Staff Product Designer

    4 days ago

    Remote - Canada Narvar Full time

    Location: North America (Canada or US), RemoteNarvar is growing We're looking for an experienced Staff Product Designer to take on a pivotal leadership role within one of our core product pillars. This is a unique opportunity to solve complex, high-impact problems, and redefine the foundational experiences that power Narvar's business for the world's most...

  • Manager, Product Design

    4 days ago

    Canada StackAdapt Full time

    StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio and in-game ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform,...

  • Staff Product Designer

    4 days ago

    Canada, Remote CoLab Software Full time

    About CoLabAt CoLab, we help mechanical engineering teams bring life-changing products to market years sooner.CoLab is a cloud based platform for engineering design collaboration and review. We make it easy for subject matter experts (SMEs) across your business to access, evaluate, and comment on 2D drawings and 3D models. Our built-in AI peer checker,...

  • Principal Product Designer

    4 days ago

    Remote, Canada Shakepay Full time

    At Shakepay, we're on a mission to usher in the Bitcoin golden age. We're reimagining financial services to give every Canadian their fair shake.Our culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of...

  • Senior Design and Aerostructures Engineer

    17 minutes ago

    , , Canada Essence Coaching Group Full time

    Senior Design and Aerostructures Engineer Location: Lindsay, Ontario, Canada (Hybrid)Employment Type: Full-timeSalary Range: C$165,000 – C$210,000 About the Role A senior-level Design & Aerostructures Engineer is sought to lead mechanical and structural development for cutting-edge eVTOL aircraft. This role involves hands-on development of mechanical...

  • Engineering Manager, Platform Services

    2 weeks ago

    Canada Remote Procurify Full time

    Engineering Manager, Platform ServicesABOUT USProcurify is the AI-enhanced procurement and AP automation platform for mid-market organizations. We make it easy for organizations to take control of spend and save money.We're looking for a pragmatic and thoughtful engineering leader to help scale our platform, development practices, and team.ABOUT THE...

Product Designer, Quality Management and Coaching Platform

26 minutes ago

Canada Remote Cresta Full time


Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.
 
We've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we've been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
 
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

In this role, you'll sit at the intersection of AI, Quality Management (QM), and Coaching for contact centers. You'll turn Cresta's behavioral and outcome‑based AI into intuitive workflows that help supervisors, agents, and QA analysts evaluate 100% of interactions, understand what truly drives performance, and act on those insights through targeted, data‑driven coaching.

As a Product Designer focused on Cresta's Quality Management (QM) and Coaching Suite, you'll own end‑to‑end UX across our QM scorecards, AI-driven workflows, and coaching experiences. You'll design tools that make complex behavioral and outcome data feel simple and trustworthy, supporting confident decisions and effective coaching conversations.

You'll be responsible for the user experience of:

  • Auto‑QM and hybrid QM workflows (e.g., scorecards, assignment, appeals, group calibration, analyst work queues).
  • Coaching products such as Performance Insights, Coaching Hub, Coaching Plans, and Agent Overview that help leaders plan, run, and track high‑impact coaching.
  • The connections between QM, Coaching, and the broader Cresta suite (Opera AI Platform, Insights, Agent Assist, AI Agent), ensuring a coherent performance‑management experience powered by shared behavioral AI and outcomes.


Responsibilities:
  • You'll generate novel UX ideas and artifacts for QM and Coaching Workflows, considering the needs of various user personas: Agent Managers, Agents, QA Analysts, and Operation Leaders.
  • You'll partner with PMs and tech leads to define problem spaces, north‑star experiences, and iterative milestones
  • You'll run discovery and evaluative research with our users – interviews, workflow walkthroughs, usability tests, and competitive analysis – to understand how they work today and where AI can meaningfully help.
  • You'll prototype quickly (Figma, Cursor, Claude, Voice API, etc.) to explore different UI paradigms 
  • You'll collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales teams across the organization.
  • You'll be the design advocate and push for the highest quality of the polish
  • You'll have good judgment of when to ship: perfect is the enemy of good
Qualifications We Value:
  • Education in Design, HCI, Interaction, or 2+ years equivalent industry experience
  • Experience in designing AI-driven workflows, data-rich experiences, or B2B enterprise applications
  • Portfolio showcasing simple and elegant design solutions to complex problems, with a focus on end‑to‑end flows rather than isolated screens
  • Strong product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)
  • Proficiency in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes.
  • Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment.
Perks & Benefits:
  • We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family's needs
  • Paid parental leave to support you and your family
  • Monthly Health & Wellness allowance
  • Work from home office stipend to help you succeed in a remote environment
  • Lunch reimbursement for in-office employees 
  • PTO: 3 weeks in Canada 

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

This posting will be used to fill a newly-created role.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to