Manager - Client Services, Middle Office (GWO)

Requisition ID: 244470

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

Support the success of the Middle Office by executing initiatives aligned with business strategies and objectives. Ensure all activities comply with regulatory requirements, internal policies, and procedures.

This role encompasses a wide range of operational responsibilities, including client service support, trade administration, onboarding, trade monitoring, and KRI/KPI oversight. The Manager will also collaborate with Middle Office management to identify and implement process improvements that enhance client service while maintaining compliance and mitigating risk.

Is this role right for you? In this role, you will:

• Contribute to a client-focused culture, strengthening relationships and leveraging the Bank's systems and expertise.
• Partner with the Client Service team to oversee client relationships and operational support, including trade lifecycle management, onboarding, reconciliation, and issue resolution.
• Promote and maintain a high-performance culture within the Client Service team, fostering inclusivity and supporting succession and development planning.
• Drive continuous operational improvement by resolving complex issues and delivering measurable efficiencies. Responsibilities include identifying opportunities, defining requirements, developing solutions, and managing implementation.
• Ensure adherence to the Bank's risk appetite and risk culture in all decisions and activities.
• Maintain effective business controls to meet obligations related to operational risk, regulatory compliance, AML/ATF, and conduct risk.
  
  

Do you have the skills that will enable you to succeed in this role? – We'd love to work with you if you have:

• Bachelor's degree in Finance, Economics, Business Administration, or related field (essential).
• Post-graduate certification or coursework in Capital Markets Operations, Risk Management, or Financial Instruments (asset).
• Professional designations such as CFA Level I/II, FRM, or Canadian Securities Course (CSC) (preferred for credibility in capital markets).
• Trade Lifecycle Management: Hands-on experience with trade booking, confirmation, settlement, and reconciliation for OTC derivatives, FX, or fixed income products.
• Systems Knowledge: Proficiency with trade support platforms (e.g., Calypso, Murex, Bloomberg), and strong Excel/Access skills for data analysis and reporting.

What's in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.