Vice President, Lending Customer Relations

Infrastructure Ontario (IO), an Ontario crown corporation, provides a wide range of services to support the Ontario government's initiative to modernize and maximize the value of public infrastructure and realty. IO has been recognized domestically and internationally for the way it does business and the success it has had with its major projects, real estate services, infrastructure lending, commercial projects, and development mandate. IO delivers some of the most complex, ambitious commercial and land development solutions for the Province and continues to evolve and expand its capabilities to maximize its public impact and deliver on its vision of creating a connected, modern and competitive Ontario.

Position Purpose

The Vice President, Lending Customer Relations leads Infrastructure Ontario's (IO) Loan Program customer relations and business development functions. The role ensures adherence to IO lending requirements and relevant legislation, delivers a consistently high-quality client experience, and advances strategies that increase awareness and uptake of the IO Loan Program. As a cross-functional executive, the VP establishes policy, strengthens operational processes, and builds partnerships that support IO's strategic priorities.

What You Will Do

• Manage the full lending lifecycle from application and eligibility assessment through financial close, including structuring financing solutions, coordinating internal and external stakeholders, negotiating agreements, and ensuring conditions precedent and security requirements are met.
• Lead customer engagement strategies to strengthen relationships and generate new business opportunities across municipalities, universities, and eligible organizations, while achieving annual targets for applications and cash advances.
• Serve as the primary liaison with stakeholder ministries and senior IO leadership on new product development, special initiatives, and other priority files.
• Oversee project due diligence and monitoring for financed projects, ensuring technical reviews, compliance, and timely reporting.
• Ensure effective post conversion portfolio management, including annual reviews, covenant compliance, renewals, and legal discharges.
• Lead cross-functional coordination across IO to plan and implement new product initiatives, ensuring alignment with organizational priorities.
• Oversee all Loan Program communications, including digital content, client newsletters, and internal corporate updates, ensuring consistent messaging and timely communication of program initiatives and milestones.
• Provide strategic oversight for Customer Relations IT systems, including the client submission portal and CRM platforms, ensuring system enhancements support operational efficiency and an improved client experience.
• Lead and develop a high performing team by setting clear priorities, coaching staff, and driving process improvements to enhance efficiency and client satisfaction.

What We Are Looking For

• University degree in finance, business, law, or economics, with advanced knowledge of public/corporate finance, infrastructure financing models, Canadian banking, loan administration, and project management principles.
• Over 10 years of experience in lending, and/or financial services client management; experience in construction or development project management is an asset.
• Proven ability to design and implement business development strategies, policies, and procedures, and to lead multidisciplinary teams.
• Strong communication, negotiation, and stakeholder management skills, with political acuity and the ability to explain complex concepts to senior government and public sector leaders.
• Demonstrated experience with change implementation, as well as data driven decision making to improve processes and outcomes.
• Strategic and organizational skills to manage complex loans, sensitive client issues, and enterprise workflows while fostering a culture of continuous improvement and high quality customer service.

What We Offer:

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A defined contribution pension plan, where IO contributes the equivalent of 5% of a full-time employee's annual salary, with an option for IO to match an additional 5% contribution made by the employee. IO also offers a Group Retirement Savings Plan and Group Tax Free Savings Account, designed to help IO colleagues plan and save for their future.
• A comprehensive package that covers health, dental, vision, out-of-country care, paramedical services, and more.
• A pregnancy and parental leave program that offers expecting, eligible employees a top-up to 95% of their annual base salary for 31 weeks, and our parental leave program offers eligible employees a top-up to 95% of their annual base salary for 15 weeks.
• Access to our $2500 Healthcare Spending Account to top up expenses not covered in the benefits program and a Lifestyle Account that expands the eligibility of health and wellness options and can include coverage for gym memberships and fitness equipment, nutrition counselling or financial planning.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being. IO will also cover the costs associated with up to two membership and license fees per year for eligible colleagues if directly related to the employee's role.
• Access to a suite of virtual healthcare options to support non-urgent medical needs
• A convenient, central location at 1 Dundas St West, easily accessible by public transit.

This posting will close on Friday, December 29, 2025 @ 11:59 pm.

The hiring range for this position is $145,500 - $218,200 with a corresponding job level of M4. The exact compensation will align based on the skills, knowledge and experience of the candidate.

After reviewing the qualifications listed above, we want you to know that we understand you may not meet all the qualifications described, but still encourage you to apply, as you may have other relevant expertise and experience that you can bring to the role.

At Infrastructure Ontario, we strive to create a culture that encourages a diverse equitable and inclusive environment that fosters belonging. We believe that experience comes in many forms and through learning from each others' differences and perspectives gives us strength. We are committed to enhancing our culture and encourage applications from all walks of life. Let us know if you require any accommodations for the selection process, by contacting the Talent Acquisition Team.

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience will be taken into consideration as applicable to the posted position.

At Infrastructure Ontario, we use AI in our applicant tracking system to improve the efficiency and fairness of recruitment. Your application will be reviewed by both AI and our hiring team for a thorough evaluation. Please note that final hiring decisions are made solely by our experienced hiring team.