Supervisor - Building Services and Program Support

SUPERVISOR– BUILDING SERVICES & PROGRAM SUPPORT

Full-Time

Our Facilities and Capital Infrastructure Department has an opening for a Full-time Supervisor – Building Services & Program Support. This is a non-unionized position reporting to the Facilities Maintenance Manager. This position is responsible for the day-to-day supervision and coordination of Housing Field Staff; the day-to-day coordination of work for efficient and cost-effective repairs required for occupied units in Social Housing with minimum disruption; and the overall condition and legislative and code requirements of Social Housing properties. This position is also responsible for maintaining the field staff vacation schedule, the inspection schedule, recruitment, training and staff development, statistical reporting, and special projects as required. In addition, this role supports the balance of the maintenance and capital team as it relates to planning, corrective maintenance, inspection, and oversight. This position provides coverage for Facilities Supervisor of Maintenance Projects, and Facilities Program Support Supervisor.

DUTIES:

Leadership & Staff Oversight:

• Directly supervise day-to-day operations on-site through coordination of activities related to planned, routine, and corrective work.
• Ensure that maintenance requests are responded to effectively and efficiently and support staff if there are any service delays.
• In collaboration with senior management/HR: participate in recruitment process; facilitate employee goal setting; identify training/education opportunities; conduct performance reviews; investigate staff conflict/performance issues and recommend action.
• Responsible for logistics and staff scheduling associated with conducting annual inspections of all units.
• Responsible for the scheduling of all field staff and all activities related to recruitment and staff development.
• Responsible for the summer student program including daily assignments, safety considerations, and oversight.
• Promote and inspire a safe and respectful work environment for staff and tenants.

Financial

• Responsible for maintenance progress reports to assist with budgetary considerations and future planning.
• Participate in monitoring and forecasts cost expenditures related to maintaining the standards of cleanliness, safety, and comfort of our properties.

Vendor Management

• Resolve disputes with contractors when such disputes are within the incumbent's area of responsibility or recommend appropriate corrective action to the Manager Facilities Operations required.
• As part of the Facilities and Capital Infrastructure team, participate in the contract process; including scope development, evaluation and award; the completion of all required contract close out documentation; and evaluation of contractor performance to support future decision-making regarding contractor selection.

Maintenance Service Delivery

• Complete various monthly reports and other reports as required.
• Participate in after hours on-call duty on a rotational basis to support the Housing Services' responsibility to respond to problems and emergencies on a twenty-four hour a day basis.
• Conduct property inspections to ensure the quality, cleanliness, and safety of our property and grounds are consistent with County and Municipal standards and by-laws.
• Ensure staff have the required training and work to forecast training needs.
• Coordinate the purchase and maintain supply of departmental uniforms.
• Work together with other staff in the Facilities and Capital Infrastructure portfolio to ensure there is informed and effective delivery of services.
• Work with tenants to ensure they are aware of work to be completed that will impact them.

Health and Safety

• Protect own health and health of others by adopting safe work practices, reporting unsafe conditions immediately and attending all relevant in-services regarding occupational health and safety. Follows all guidelines for employees and employers as legislated under the Ontario Occupational Health and Safety Act and County policies.
• Works in a safe manner in accordance with the Occupational Health and Safety Act, associated regulations, other applicable legislation, County by-laws, policies, procedures, and guidelines. Ensure all work being done by staff and contractors is done in the safest manner possible.
• Continuously work to identify strategies to support the well-being and safety our work-alone staff compliment.

MINIMUM QUALIFICATIONS AND EXPERIENCE:

• Post-secondary diploma in a Facilities Management related program, or equivalent based on education and experience.
• Valid Class G Driver's License.
• Three to five years' experience in facilities management or equivalent related education and experience.
• Proven project management skills with respect to planning, contracting, reporting, oversight, and statistical analysis.
• Excellent organizational and time management skills
• Thorough knowledge of health and safety standards, building codes, fire codes, technical standards, municipal operations, and health and safety standards.
• Working knowledge of the social assistance system in Ontario.
• High level of integrity and trust, tact, diplomacy and judgment including solid negotiation, crisis management and conflict resolution skills.
• Excellent customer service, communication skills (both written and verbal).
• Advanced computer skills in Microsoft Office applications.
• Working knowledge of Yardi Voyager is an asset.

HOURS OF WORK:

• Normal hours of work are Monday to Friday, 8:30 a.m. to 4:30 p.m. (35 hours/week).
• Occasional overtime may be required for project completion.
• On-Call Requirements

WAGE RANGE:$84,633 - $99,009 per annum

Closing Date: Wednesday, November 26 by 4pm

"The County of Hastings is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please contact us if you require this posting in an alternate format. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. The successful candidate will be required to provide a clear Criminal Record Check and/or Vulnerable Sector Check."