Community Manager

Department:
Marketing

Location:
Toronto, CA

Description
Who are we?
Tripledot
is one of the largest independent mobile games companies in the world.

We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.

Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.

Tripledot's guiding principle is that when people love what they do, what they do will be loved by others.

We're building a company we're proud of. One filled with driven, incredibly smart and detail-orientated people, who
LOVE
making games.

Our ambition is to be the most successful games company in the world, and we're just getting started.

The role is working within our studio: Clipwire Games
Clipwire Games is one of Canada's top grossing mobile game developers, and the creator of Monopoly: Bingo, TPIR: Bingo and Bingo Story. Founded in Toronto over 10 years ago, we've had tremendous success and are poised for another decade of record growth. Our company is built on strong values, work ethic, and intelligent data driven growth. We work hard, have fun, innovate, and level-up every day.

To work at Clipwire means becoming part of our future right now. We have reached our current growth rate because we support, promote, and develop our team so that they can make great games. Come find out what all the buzz is about

Role Overview
We're looking for a Community Manager to support and manage the day-to-day player-facing presence of our live mobile games (MONOPOLY: Bingo, The Price Is Right: Bingo and Bingo Story).

This role is ideal for someone with hands-on experience managing online communities who enjoys being close to players, keeping communities healthy, and ensuring player communications are clear, timely, and well executed. You'll work across social platforms, community spaces, and use CRM tools to support launches, Live Ops, and ongoing engagement across multiple games.

You're highly organized, detail-oriented, and proactive, with a strong understanding of social communities, player behaviour, and live mobile games. You're comfortable juggling multiple communities at once, keeping calendars on track, and collaborating closely with marketing, support, and product partners.

Key Responsibilities

• Manage and moderate day-to-day activity across social and community platforms for our live titles
• Foster a positive, safe, and welcoming community by moderating conversations, removing spam and bot activity, enforcing rules, and responding to player comments and messages
• Support the planning, scheduling, and execution of social, push, and email communications across multiple game titles
• Build and manage campaigns using tools such as Braze and Hootsuite, ensuring content is published accurately and on time
• Maintain content calendars and support recurring, seasonal, and lifecycle messaging
• Assist with player-focused community programs and marketing initiatives, including giveaways, VIP activations, and special events
• Provide administrative and operational support for community and marketing efforts
• Track and report on basic performance metrics for social and CRM content
• Support content optimization, quality control, and consistency across channels

Skills, Knowledge and Expertise

• 2+ years of experience managing online communities and social media for brands, games, or digital products
• Proven experience moderating and managing communities on social platforms (Facebook, X, Instagram, etc.)
• Experience managing or moderating a Discord server, including setting rules, moderating conversations, and fostering engagement
• Strong organisational skills with the ability to manage multiple communities, calendars, and recurring deadlines simultaneously
• Comfortable working with content planning and project management tools (Trello or similar required)
• Experience supporting marketing communications across social, push, and email channels
• Familiarity with CRM tools such as Braze or similar platforms is a plus (not required)
• Strong written communication skills with a good sense of tone, clarity, and audience awareness
• Player-first mindset with empathy, professionalism, and good judgement
• Interest in mobile games, LiveOps, and free-to-play experiences

Working at Tripledot

• 15 days holiday
  in addition to bank holidays to relax and refresh throughout the year -
  with every 5 years of service, you'll receive an extra 5 days
• Hybrid Working:
  We work in the office 2 days a week, Tuesdays and Thursdays. Wednesday is an optional office day with lunch provided.
• Health & Wellness:
  Comprehensive Medical, Dental, and Vision coverage plus a $500 a year Wellness Benefit to spend towards personal and mental development.
• Employee Assistance Program:
  Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
• Family-Friendly Culture:
  A generous parental leave policy and a supportive, family-friendly culture.
• Regular company events:
  Fun events that celebrate our achievements and our team spirit.
• Continuous Professional Development:
  Propel your career with continuous opportunities for professional development.

Clipwire Games provides a competitive total compensation package with a pay for performance rewards approach. The expected base pay range for this Canada based position is $60,000 to $80,000. Base compensation at Clipwire is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. It will also be determined based on the position offered and any other forms of compensation that may be provided as part of a total compensation package, in addition to a full range of medical and other benefits.

Clipwire is proud to be an equal-opportunity employer that is committed to inclusion and diversity. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or other legally protected characteristics.

As part of our interview process, we may use AI-enabled tools to assist with note-taking and summarizing conversations. These tools are used only to support our recruiters and interviewers. They are not used to screen applications or make hiring decisions. All candidate evaluations and hiring decisions are made by people.

This opening is for an existing vacancy.

All legitimate Clipwire roles are only posted on our official careers page and LinkedIn and we do not conduct job interviews via messaging apps like WhatsApp, Telegram or others. We never ask for personal or financial information during interviews. Sensitive information is only ever requested after a formal written offer through official channels. Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage. Our in-house recruitment team will only contact individuals through their official Company email addresses )