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Customer Sales Support Coordinator

2 weeks ago

Calgary AB TC J, Canada CBS Bio Platforms Full time $45,000 - $65,000 per year

Interested in driving innovation in agriculture?

Company Bio

The world of agriculture and the feed industry is rapidly evolving. CBS Bio Platforms is at the leading-edge — an innovation-focused company that researches, develops, and manufactures a wide range of bio-based products used in feed, food, and industrial applications. CBS is a pioneer and leader in enzymes and other bio-based feed technology options, leveraging 40 years of research and development.

The company was established in 1984 and is headquartered in Calgary, Alberta, Canada, with manufacturing and warehouse locations east and west as well as our new distribution hub and research facility in Volga, South Dakota, serving customers internationally.

If you are looking for an innovative work environment where you work with great people and truly make a difference, we would love to hear from you

The Opportunity

The Customer Sales Support Coordinator serves as the critical link between customers, the sales team, and internal operations. This role is responsible for processing orders efficiently, resolving customer inquiries, and providing exceptional administrative support to ensure the sales team and operations meets its objectives. This role actively manages workflows across various internal departments to maintain organizational efficiency and adapts quickly to evolving operational demands.

Your Impact

  • Receive and process customer orders.
  • Verify order accuracy, pricing, and product availability.
  • Coordinate with the inventory and shipping departments to ensure timely order fulfillment.
  • Generate invoices, receipts, and order confirmations.
  • Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Assist customers with order status updates, and connect them to the right salesperson for further inquiries.
  • Handle customer complaints or concerns in a professional and timely manner.
  • Maintain a strong understanding of the company's products and services to effectively assist customers.
  • Stay up-to-date on product features, specifications, and promotions.
  • Collaborate with the sales team to relay customer feedback and sales leads.
  • Communicate order status and delivery information to customers.
  • Maintain accurate and organized records of customer interactions and orders.
  • Assist with data entry and record-keeping.
  • Supporting employees by facilitating interdepartmental communications and interactions between internal and external parties
  • Maintain and monitor office supply inventory levels; place orders as required; and arrange for servicing of office equipment
  • Organize, maintain, and coordinate office records and files
  • Accurately and appropriately file correspondence, invoices, and other paperwork
  • Answering questions and finding information for employees, clients, and vendors

Your Experience, Skills & Education

  • Minimum 1 - 3 years of experience in customer service, sales support, operations or related roles
  • Previous experience in the Agriculture and/or Manufacturing industry is an asset
  • Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Strong communication skills, both verbal and written
  • Excellent organizational and time-management abilities to meet deadlines
  • Strong proficiency in using computer software and ability to learn new systems
  • Excellent attention to detail and high degree of accuracy
  • Ability to work well under pressure and meet deadlines
  • Ability to work independently and as part of a collaborative team

Why you will love working here

  • We are doing exciting things, growing, learning and changing the landscape in our industry
  • Our innovative culture promotes the ability to make a real impact each day.
  • Our growth provides learning opportunities and career paths for strong performers.
  • Competitive salary
  • Comprehensive benefits package that includes:
  • • Dental care
  • Extended Health care
  • Vision care
  • RRSP matching
  • Health spend account
  • Hybrid work (4 days in office, 1 day remote)
  • Vacation – 3 weeks to start

CBS Bio Platforms embraces diversity and strives to foster an environment that brings the power of diversity to life. We are building a team that represents a variety of backgrounds, perspectives, and skills as diverse as our client base. All qualified applicants will receive consideration. If you require accommodation during the application or interview process, simply let us know and we'll work with you to ensure you have a positive experience.

We hire for potential as well as experience. Even if you don't meet every point on the posting, if this role and our company feels like a good fit for you, we encourage you to apply. While all applicants are appreciated, only those who are selected for next steps will be contacted.

For more information on CBS Bio Platforms, please visit… )