Epic Application Specialist

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

We are currently looking for an Epic Ambulatory and MyChart Analyst on a casual, part time basis, with the ability to work during business hours. The job involves configuring, maintaining, and optimizing Ambulatory and Patient Experience applications (Welcome, MyChart, Remote Care Management and other digital engagement tools), acting as a bridge between technical teams and business needs to enhance patient engagement through troubleshooting, workflow improvements, upgrades, and ensuring regulatory compliance, requiring strong analytical, communication, and problem-solving skills.

Here's What You'll Do

• Oversee design, build, configuration, and optimization of Epic Ambulatory, Patient Experience modules (Welcome, MyChart, Remote Care Management), and other digital engagement tools.
• Act as SME for patient digital engagement, contact center workflows, and outreach campaigns.
• Work with operational and clinical teams to improve clinical workflow and patient digital experiences.
• Manage projects, system upgrades, testing, and troubleshooting.
• Contribute to the development of strategies aimed at enhancing user and digital patient experiences.
• Address and fix issues in Ambulatory, Patient Experience, and related team applications.
• Design, build and manage Epic Questionnaires and SmartForms.
• Collaborating with end users and Epic teams to align workflows with SickKids' business needs and timelines through operational insights, shadowing, and integrated sessions.

Here's What You'll Need

• Completion of a post-secondary degree or diploma in a health-related discipline, or substantial experience in clinical practice, or computer science.
• Over three years of demonstrated expertise in collecting clinical workflow requirements and converting them into system specifications.
• Demonstrated experience in managing projects or implementing systems.
• Skilled in using Microsoft Office applications, including Outlook, Teams, Excel, PowerPoint, and Visio.
• Excellent customer service, communication, and relationships building abilities.
• Excellent organization, problem-solving, critical thinking, and attention to detail.
• Proactive self-starter with effective time management and quick learning ability.
• Collaborative team player with minimal supervision required.
• Able to lead meetings, resolve conflicts, track issues/enhancements, and manage project plans.
• Must complete Epic project and certification within 3 months of initial training.
• Demonstrates a commitment to equity, diversity, and inclusion.

Assets

• Epic Ambulatory and MyChart or other Epic certifications (*list certifications/proficiencies acquired).
• ServiceNow experience.

Employment Type: CASUAL position. Part-time during business hours (flexible).

Here's What You'll Love

• This position is eligible for employee benefits coverage including but not limited to, pension, health, dental and life insurance. The full benefits package will be discussed at the time of offer.
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Health Equity and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
• For more on why you'll love working at SickKids, visit our careers site.

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

Technical difficulties? Email with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications.

All positions posted on the SickKids Hospital's Careers Site represent current vacancies, unless otherwise posted in the job description.