Manager, Membership

About NNPBC

The Nurses and Nurse Practitioners of British Columbia (NNPBC) is the professional association representing all four nursing designations in BC: Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Registered Psychiatric Nurses (RPNs) and Nurse Practitioners (NPs). We support nurses across the province by promoting excellence in nursing practice and advancing the role of nursing in health care, policy and system transformation.

NNPBC offers a fully remote work environment and a culture grounded in safety, respect and meaningful contribution. We are committed to cultural safety, cultural humility, anti-racism, equity and reconciliation, guided by Indigenous practice standards and provincial and national commitments. These values inform how we work together and how we engage with members, partners and communities.

Role Summary

NNPBC represents the largest healthcare profession in British Columbia, and membership is a key way the organization supports and advocates for nurses and nurse practitioners. The Manager, Membership & Engagement will lead the work of defining and delivering meaningful member value - from building the membership model and systems, to developing partnerships and sponsorships, to supporting member-focused programs and events. Reporting to the Director, Communications and Engagement, this is a hands-on leadership role for someone who is passionate about strengthening member experience and stewarding a core organizational function.

Reports to: Director, Communications & Engagement
Location: Remote, anywhere in British Columbia, with occasional in-person and travel requirements
Type: Full-time, Permanent

Salary Range: $90,000-$92,000 annually, with extended health and dental benefits, enrolment in the Municipal Pension Plan, and a professional development fund. 

Applications accepted until: EXTENDED - Tuesday January 27, 2026 at 4:00pm PST 

Key Responsibilities 

Membership Strategy & Value 

• Set and lead NNPBC's approach to membership growth, retention and engagement, supporting a strong and sustainable member base across BC.
• Manage member perks and benefits, including building and maintaining partnerships that add clear value for members.
• Develop and deliver the annual membership renewal campaign, along with targeted member engagement campaigns throughout the year.
• Provide strategic direction and oversight for member-focused events, including the Nursing Awards Gala.
• Use membership data and performance insights to inform planning, priorities and decision-making.

Membership Systems & Processes 

• Manage NNPBC's membership system (being relaunched in spring 2026), database and all related workflows, ensuring it runs effectively day to day.
• Design and manage how members are onboarded, grouped for communication and services, and engaged throughout their membership.
• Work closely with IT to troubleshoot and improve membership system functionality.
  
• Act as a primary relationship lead for members, supporting a consistent, high-quality member experience and addressing member needs as they arise.
• Create and maintain clear documentation for membership processes and workflows.

Partnerships & Sponsorships 

• Steward strategic relationships with a range of partners, seeking opportunities to act as an NNPBC representative in member-facing settings.
  
• Develop and implement a sponsorship strategy for member-related programs and events, building partnerships that align with organizational goals and strengthen member value.
  
• Oversee member-facing data collection activities, including surveys, research and initiatives delivered in collaboration with external partners.

Communications & Team Collaboration 

• Design and deliver membership communications in collaboration with the Communications & Engagement team.
  
• Champion effective use of project management tools and workflows.
  
• Collaborate with and/or oversee co-op students, contractors or vendors and provide functional leadership across the portfolio (this role does not currently include management of permanent staff).

Operations & Planning 

• Oversee financial administration for membership and engagement activities including forecasting and budget development.
• Support the development of NNPBC's annual operational plan.  

Required Qualifications

• Demonstrated experience designing and delivering member- or customer-facing programs that support engagement, growth, retention and/or experience.
• Hands-on experience using a CRM, membership platform, or comparable system, including working with data and supporting workflows.
• Ability to interpret quantitative and qualitative data to support planning, evaluation, reporting and decision-making.
• Proven ability to develop and maintain productive relationships with partners, sponsors, or external stakeholders.
• High level of comfort working with technology and collaborating with technical or digital teams.
• Experience contributing to clear, effective ways of working (e.g., using project management tools, documentation, shared processes).
• Strong collaboration skills with the ability to adapt to shifting priorities and address issues proactively with professionalism and care.
• Demonstrated commitment to cultural safety, cultural humility, anti-racism and alignment with NNPBC's values.

We recognize that experience is gained in many ways. We welcome candidates with equivalent combinations of education, professional experience, volunteer experience, and lived experience.

Desired / Asset Qualifications

• Progressive experience in related roles (6+ years preferred), showing growth in scope and responsibility.
• Experience working in a health-related setting, professional association, or nonprofit environment.
• Experience supporting sponsorships, partnerships, or structured member engagement initiatives.
• Experience contributing to large-scale engagement programs or events.

Compensation & Benefits

NNPBC offers a rewarding and meaningful work environment, along with a comprehensive benefits package that recognizes the skills and experience you bring. Benefits include:

• Competitive salary of $90,000-$92,000 annually
• Extended health and dental benefits
• Participation in the Municipal Pension Plan
• Professional development funding of up to $2,000 per year
• Fully remote work within British Columbia, with occasional in-person and travel requirements

How to Apply & Hiring Process

Join us in shaping the future of nursing in BC. We want to hear from you if you are a dynamic professional passionate about elevating largest healthcare group in BC.

Please apply by EXTENDED - Tuesday January 27, 2026 at 4:00pm PST  with:

• An up-to-date resume, including a link to your LinkedIn profile where possible, and
• A cover letter explaining how your experience could help NNPBC grow, sustain and deliver value to its members.

Interviews will take place between January 21-30, 2026, so we encourage early applications. To support a fair and thoughtful process, interview questions will be shared with candidates at least 48 hours in advance of their interview. We value meaningful dialogue and the opportunity to explore how candidates would approach different aspects of the role and draw on their experience. Shortlisted candidates will be invited to a second round of interviews shortly after the first round.

The desired start date for this role is between February 23-March 2, 2026.

NNPBC is an equal-opportunity employer committed to creating an inclusive workplace. We recognize that there are a variety of experiences that contribute to the overall qualifications for each role. If you feel that you could excel in this position, but do not necessarily meet the formal requirements, we'd still love to hear from you. We encourage applications from all qualified individuals, including those from equity deserving and underrepresented groups.

We value the time and effort applicants invest in the process and will carefully review all submissions. Thank you for considering joining us in the work of NNPBC - we look forward to the possibility of working together