Client Care Representative

The Role

This is a dual position split between reception and veterinary assisting. You'll be part of our client care team at the front desk—welcoming clients, answering phones, booking appointments, and keeping things running smoothly. While rotating to support our technicians with patient care (preparing treatments, setting up equipment, handling patients, cleaning/stocking, etc.), and occasionally helping doctors during appointments.

Think of it as the best of both worlds: hands-on animal care + client connection.

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Why Join Staples Animal Hospital?

• Thriving, forward-thinking team – Work alongside four compassionate veterinarians whose combined Canadian and international experience brings fresh ideas, mentorship, and advanced medicine (including on-site ophthalmology referrals and a feline-focused practitioner).

• Real impact, every day – Our caseload is diverse and engaging; you'll be part of a tight-knit staff who celebrate wins together and support one another when things get hectic.

• Growth you can see – We invest in our people through continuing-education stipends, in-house training, and clear career pathways.

• Community & culture – From volunteer partnerships with local rescues to staff appreciation events (yes, there are snacks), you'll feel the difference in our warm, inclusive atmosphere.

If you're energized by a dynamic clinic atmosphere, love helping both pets and their people, and want your ideas to matter, read on

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Your Superpowers & What They Look Like Here

Animal whisperer

Handling patients with care, prepping them for procedures, assisting technicians, and comforting nervous pets.

Phone wizardry & empathy

Answering calls with genuine warmth, triaging questions, and booking appointments so pets get timely care.

Multitasking master

Juggling check-ins, invoices, patient handling, and schedule tweaks without missing a beat.

Team player

Pitching in wherever needed—whether that's restraining a wiggly pup, restocking food, or celebrating a new kitten's name.

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About You

• Education/Experience – Previous veterinary assistant experience is awesome, but if you're eager to learn and passionate about animals, we're ready to train the right person. Reception or client service experience is a plus.

• Skills – Strong communication, attention to detail, and the ability to stay calm in a fast-paced environment.

• Attitude – Positive, reliable, and ready to roll up your sleeves.

• Tools – Comfortable with computers; experience with veterinary software (like eVetPractice) is a bonus.

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What We Offer

• Staff pet-care discounts

• Health & dental benefits package (full-time)

• Paid CE, uniform, and lunch-and-learns

• Schedule that supports work-life balance

• An environment that values inclusivity, equity, and accessibility for team members and clients alike

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Ready to Apply?

If this sounds like the right fit, send your resume and a brief cover letter telling us why you'd be a great addition to our team to with the subject line "Vet Assistant/Receptionist – [Your Name]".

Applications will be reviewed as they're received—don't wait

Staples Animal Hospital is committed to building a diverse workforce and welcomes all qualified candidates. If you require accommodations during the recruitment process, please let us know.

Turn your passion for pets and people into a career you'll love. We can't wait to meet you

Job Types: Full-time, Part-time, Permanent

Pay: From $19.00 per hour

Benefits:

• Dental care

• Disability insurance

• Discounted or free food

• Extended health care

• Life insurance

• On-site parking

• Vision care

Experience:

• Veterinary Assistant: 1 year+ (preferred) OR willingness to learn

• Veterinary Receptionist: 1 year+

• Customer Service: 1 year+

Language:

• English (required)

Location:

• London, ON

Work Location: In person

Job Types: Full-time, Part-time, Permanent

Pay: From $19.00 per hour

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Vision care

Experience:

• Veterinary Assistant: 1 year (preferred)
• Veterinary Receptionist: 1 year (required)
• Customer Service: 1 year (preferred)

Language:

• English (required)

Location:

• London, ON (preferred)

Work Location: In person