Operations Assistant

Position Details

• Main office location: 1221 Trim Road, Orleans
• Work type: on-site
• Reports to: General Manager
• Schedule: full time, mainly weekday, with occasional weekend days

Company Overview

Automondial Shared Mobility is an exclusive access premium carsharing company incorporated in 2022 by a trusted family-owned dealership group that has been serving the Ottawa area since 1956. We provide multi-unit residential buildings with the amenity of premium shared mobility vehicles for exclusive use by residents and are committed to offering an exceptional customer experience. As we continue to grow, we're looking for an Operations Coordinator to assist with both hands-on operations and customer support.

Position Overview

The Operations Assistant will be involved in both fleet maintenance and customer support. This role will include hands-on tasks such as vehicle cleaning, inspections, and reallocation, as well as office-based tasks such as user account management, service appointment coordination, and handling direct customer support requests related to vehicle issues. The ideal candidate will be organized, adaptable, and detail-oriented, with a strong ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

Fleet Maintenance and Vehicle Logistics:

• Ensure all fleet vehicles, at sites and on the lot, are in good condition and always customer ready.
• Reallocate vehicles across Ottawa to ensure that each car is placed in the appropriate location for customer use or maintenance/inspection.
• Schedule and coordinate vehicle maintenance, including service appointments, detailing, repairs, and inspections.
• Schedule external washing and perform interior touch-up cleaning of vehicles between details, ensuring that all cars are prepared for customer use.
• Inspect vehicles regularly for any damage, maintenance needs, or operational issues, and report findings accordingly.
• Maintain accurate records of vehicle condition, inspections, and service history.
• Other duties as required.

Customer Support and BackOffice User Support:

• Handle direct customer requests related to vehicle issues, such as trip troubleshooting, technical difficulties, and account set up.
• Approve new user accounts in the system and ensure that all new users are properly onboarded and set up.
• Monitor reservations and contact users who have not returned vehicles on time, coordinating solutions as needed.
• Attend to vehicle tickets in the BackOffice system, addressing issues such as low battery, vehicle cleaning needs, and other system-generated maintenance tasks.
• Report any customer feedback or operational issues and suggest improvements as necessary.
• Other duties as required.

Required Qualifications

• Minimum 25 years of age (due to insurance restrictions), class G driver's license with a clean 3-year driver's abstract.
• Experience in Operations: 1-2 years in operations, fleet management, or a related field; experience in car rental, carsharing, or automotive services is a plus.
• Physical requirements: Ability to perform physically demanding and repetitive tasks, comfortable with interior vehicle cleaning/touch up, inspection, and transportation across locations. Experience with cars is an asset.
• Customer Service: Strong communication and interpersonal skills, and the ability to handle customer inquiries and requests in a professional manner.
• Teamwork: Work well with team members such as other departments and dealership locations.
• Problem-Solving: Ability to identify maintenance or operational issues and prioritize/report/escalate them as needed.
• Tech-Savvy: Familiarity with digital tools and software for scheduling and tracking vehicle maintenance, as well as basic fleet management systems.
• Detail Oriented: An attention to detail when inspecting vehicles and maintaining accurate records.
• Proficiency in English required, French considered a strong asset.

Preferred Qualifications

• Automotive knowledge or experience with fleet management.
• Experience with vehicle cleaning or detailing.
• Knowledge of Ottawa-Gatineau and the ability to navigate the region efficiently for vehicle reallocation.

Compensation and Benefits

• Salary: $20.00 hourly, with the possibility of advancement.
• Benefits:
• Comprehensive benefits plan, including optical and dental
• New-vehicle purchase discounts
• Year 2 bonus structure

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Work Location: Hybrid remote in Orleans, ON K4A 1B3