Senior Site Reliability Engineer

Job Description

What is the opportunity?

This role will be responsible for the development, implementation, and support of Site Reliability Engineering (SRE) solutions for applications supported by the Digital Branch SRE organization. As the Engineering arm of the Digital Branch SRE organization, this team will work collaboratively with the Delivery arm of the same organization and any other IT partners required to succeed in its mandate. The incumbent will need intermediate knowledge and experience working in an application development and/or technology operations organization. Perform production support role and partner with the SRE Delivery team in incident management and problem management.

What will you do?

• Participate in code and non-functional (performance, security, maintainability, compliance, change management) reviews of all production-bound SRE solutions

• Ensure problems are quickly identified and solved through review of Zeke / Splunk / Dynatrace / Salesforce monitoring, inbound calls, email or ServiceNow tickets while providing the highest possible level of production support

• Drive transformation by continuously looking for ways to automate existing processes

• Track, audit, monitor, and implement technical work streams

• Act as portfolio SME (Subject Matter Expert) – understand & document common components, core functionalities, and infrastructure of supported applications

• Be an escalation point in the on-call rotation, and support our maintenance, scheduled work, support and release deployment requirements

• Drive in incident management and problem management for applications in scope and RCA Action items fulfillment/ownership

• Focus on Continuous improvement and technical standards – Drive improvements in productivity, monitoring, tooling, and best practices

• Manage technology currency (server patching, certificate renewal, compliance, etc.) with a keen eye on automating opportunities

• In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.

What do you need to succeed?

Must have:

• 5+ years of working experience in Site Reliability Engineering (SRE) and best practices for running and maintaining critical systems, including monitoring, alerting, and incident management

• Intermediate experience in a variety of environments (Cloud, Linux/Unix/Windows and services/APIs, databases

• Working experience with scripting ideally in Java/.NET and SQL

• Strong expertise in major incident handling and communication. Issue investigation skills.

• Effective negotiation skills, stakeholder management

• Ability to influence the squad at an SRE level

• Hands-on experience in a variety of SRE languages and tools (Ansible, Dynatrace Managed, Moog, PagerDuty, ServiceNow, GitHub, Slack, Elastic, Logstash, Kibana, Blue Prism, Catch Point)

• Ability to work in a 7x24x365 work environment

NICE-TO-HAVE:

• Knowledge of KAFKA, OCP, SCON infrastructure & processes

• Knowledge of cloud platform applications and processes

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

#LI-POST

Job Skills

Agile Methodology, Application Infrastructure, Group Problem Solving, IT Automation, IT Monitoring, Operations Support, Production Support, Software Development Life Cycle (SDLC), Software Engineering, Software Product Technical Knowledge, System Applications, Systems Software

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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