Quality Manager

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
How you will contribute:
In this role, you will support cross functional partners to deliver capabilities bringing consumer-inspired quality to life. To excel in this role, you will drive implementation of food safety and quality programs; identify, report, monitor and direct corrective and preventive actions associated with quality KPIs and quality compliance to our Food safety/Quality Systems, and partner with cross-functional internal and external business partners (R&D, regulatory, marketing and manufacturing) to meet our quality agenda. In addition, you will share best practices among manufacturing sites through quality benchmarking; support special situations and early warnings with respect to plant investigations, root-cause analysis and follow-up to protect Mondelēz International and our consumers, and be an ambassador, driving quality and sharing expertise with colleagues to ensure that quality improvement becomes an instinctive culture across the business.

This position has responsibility for 3-4 direct reports. This position requires experience with quality and/or manufacturing, understanding of Quality & Business Systems and the ability to influence stakeholders.

This position would report to the Plant Director with a dotted line to Corporate Quality Director.

Success in this role will require strong people and strategic leadership, working well with others, deep knowledge of quality principles / programs, strong technical skill, strong influencing skills, and a sound understanding of the commercial business.

Primary Responsibilities:

• Develop and implement a value-based manufacturing quality strategy that sets a strong quality direction which is aligned with the overall companies' quality strategy
• Develop and report quality KPI's/metrics and drive action planning based on insights
• Manage, lead, coach and develop teams of quality experts to drive successful implementation of quality policies, programs, tools and technologies that position Quality as a competitive advantage
• Work to improve and provide necessary training and development in product knowledge, process technology, process control, optimization techniques, QP's and Mondelez competencies to increase employee effectiveness and achieve optimum performance levels
• Take a leadership role in risk assessments and investigations; and report on areas of corrective and preventative actions following up on progress and closure
• Ensure preparedness for internal and 3rd party audits and act as the quality management representative for all internal and regulatory bodies (GFSI, QCMS, CFIA)
• Actively drive Quality Pillar / Lean Six Sigma initiatives for the function as part of the Lean Six Sigma Journey established across the company
• Leverage quality resources in Food Safety, Sanitation, Auditing and Supplier Quality to meet deliverables and ensure compliance of programs, policies and standards
• Actively live and role model our Leadership competencies by holding self and team (including all direct report 'people leaders') accountable for creating a positive work environment and culture:
• Performance Management: Ensure proper onboarding and development of all staff by completing induction process, coaching and developing capabilities, executing start/mid-year dialogues, and engaging in performance improvement when required
• Talent & Succession: Ensure job vacancies are filled by completing the required processes and representing the company with integrity throughout the recruitment process
• Training: Ensure completion of function compliance training
• Engagement: Ensure an engaged workforce through development of sound working relationships and execution of Employee Survey action plans
• Ensure team models our Company values and hold others accountable for the same

A desire to drive your future and accelerate your career and the following experience and knowledge:

• B.S./M.S. with concentration in Chemistry, Food Science, Engineering or related field
• Minimum 5 years of related experience (Operations and/or RDQ) with demonstrated technical and managerial ability
• Experienced in the application of Quality Principles, Quality Management Systems and Policies
• Excellent vision & strategic agility, business acumen, stakeholder management skills, courage, and problem-solving skills
• Demonstrated ability to work and influence within all levels of the organization and an effective ability to coach and manage through change
• Drive Quality Culture programs and activation at the site
• Lead other quality process related improvement projects as assigned
• Proficient with office 365, Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Teams. Ability to run analytics and use database systems to create reports
• Limited Travel outside GTA – 5%

What Extra Ingredients you Possess:

• Drive for Results: can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results
• Priority Setting: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus
• Composure: is cool under pressure and when facing ambiguity; is considered mature; can be counted on to manage during challenges; can handle stress; is not knocked off balance by the unexpected; is a settling influence in a crisis.

No Relocation support available

Business Unit Summary
With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

Job Type
Regular

Corporate Quality Assurance

Product Quality, Safety and Compliance