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Winner Experience Specialist

3 weeks ago

Toronto, Ontario, Canada Ascend FS Full time

Use Your Voice for Good – Join Our Fundraising Team

Position Summary

Join Ascend Fundraising Solutions' fast-paced and rapidly growing
Multi-Charity Lottery Division
, where success means making a difference for hundreds of charities. In its first year alone, this division raised over $12M for more than 200 charities across Canada.

As a
Winner Experience Specialist
, your first priority will be notifying the Grand Prize winners across our Multi-Charity Programs. You will play a key role in supporting program success by announcing the exciting news, followed by interview questions with each winner that we can use in our marketing and promotional assets. This role offers a unique opportunity to contribute to a mission-driven, impactful business line that directly benefits Charities across Canada.

Key Responsibilities

Winner and Prize Fulfillment

  • Be the face and voice of a charitable lottery
  • Contact winners to inform them of their prizes
  • Review the eligibility requirements with winners
  • Inspire people to continue to participate in the lotteries
  • Use your storytelling and communication skills to ask our standard winner interview questions
  • Update our Databases with recordings, quotes and notes from the winner calls

Qualifications and Skills

  • Previous fundraising, customer service, or outbound/inbound phone experience is a strong asset
  • Confident speakers with excellent English communication skills.
  • 1-3 years in acting, radio, broadcasting or related roles; experience in fundraising, non-profit or lottery sectors is an asset.
  • Familiarity with tools such as
    Notion
    ,
    Zoom
    ,
    Microsoft365
    and
    Excel
    is valued.
  • Strong public speakers, performers, or those with radio/broadcasting/acting/theatre background.
  • Must be 18+ and eligible to work in Canada

What We Offer

  • Mission-Driven Impact:
    Be part of a company that focuses on doing good for charities, furthering important causes, and making a difference in communities across Canada.
  • Remote Work:
    Winner calls can be done remotely. Ascend will provide tools and set-up required for winner calls.
  • Competitive Hourly Compensation:
    $40/hr
  • Must be available on the last Thursday of each month.
  • Expected hours: 8-10 hours per month

Ideal Candidate

This role is ideal for those with strong communication skills, a background in radio, acting, theatre, or performance, and those looking for part-time work. They are motivated by the chance to help charitable organizations succeed and excited to be part of a growing business line with significant impact. Whether you're in radio, broadcasting or acting and looking to use your voice for good, or someone with a passion for social change, this could be the opportunity you've been waiting for.