Floor Manager

2 days ago

Banff, Alberta, Canada Banff Caribou Properties Full time $60,000 - $80,000 per year

Elevate Your Career in Banff with BCP

Nestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences.
We are dedicated to delivering exceptional guest experiences while fostering a workplace that embodies teamwork, respect, and a sense of community.
At BCP, we believe in supporting our team members' personal and professional growth through collaboration, encouragement, and opportunities to thrive in one of Canada's most iconic and vibrant destinations. Join us and be part of a culture that values connection, adventure, and excellence.

Want to be part of something fresh, bold, and uniquely Banff ?

Join Good Folk as Floor Manager

At Good Folk, we're redefining Banff's dining experience with warm hospitality, elevated comfort food made from locally sourced ingredients, and a curated selection of unexpected wines and cocktails. Our restaurant offers a refined yet relaxed vibe that celebrates connection—between guests, flavours, and the mountains we call home.

As Floor Manager, you'll lead the Front of House team, ensuring smooth, thoughtful service at every table. Working closely with the General Manager, you'll play a key role in shaping and developing our service culture.

We're looking for someone who is passionate about leadership, loves building strong service teams, and thrives in a fast-paced, guest-focused environment. If you're ready to help shape one of Banff's most exciting dining concepts, we want to hear from you.

What You'll Do:

  • Lead by example with a confident, warm, and approachable presence on the floor.
  • Coach and support servers and hosts to deliver intuitive, high-quality guest service.
  • Collaborate with the bar team and leadership to refine our beverage program.
  • Oversee guest flow and service standards throughout each shift.
  • Assist with scheduling, inventory, and daily operations.
  • Recruit, train, and develop a high-performing, passionate team.
  • Ensure compliance with health, safety, and liquor service regulations.
  • Jump in wherever needed—this is a hands-on, "lead from the floor" role.
  • Foster a positive, respectful, and team-first work environment.

What We're Looking For:

  • Experience as a floor manager, supervisor, or senior server (fine or elevated dining preferred).
  • ProServe certification (required).
  • Strong food and wine knowledge with a passion for guest storytelling and service.
  • Calm, confident leadership style with excellent communication skills.
  • Bubbly, team-oriented personality with a solutions-focused, guest-first mindset.
  • Flexibility to work mornings, mid, and evening shifts, weekends, and holidays.
  • Currently living in the Bow Valley or willing to relocate.
  • Be part of a vibrant, growing team in a truly unique mountain setting. At Good Folk, every shift is an opportunity to make guests feel at home while delivering elevated experiences.

Ready to lead with heart, hands-on energy, and style? Apply now.

At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in the Bow Valley. Here are some highlights of what our team members enjoy:

  • Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
  • Opportunity to invest in our Employee Share Ownership Program.
  • Food and beverage discounts at all BLC restaurants and cafes.
  • Health and wellbeing programs, including free yoga, complimentary canoe passes, discounted ski passes, golf membership and fitness club memberships.
  • Discounts on spa services, movie passes, and rental/retail goods.
  • Participation in Leadership Days for ongoing professional development.
  • Experience our hotels firsthand through our Complimentary Hotel Stays Program.
  • A complete list of employee benefits are listed here. 

If you're ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.

BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups. If you require assistance with the application process or need accommodations, please reach out to us at  or

Please note: Only candidates selected for further consideration will be contacted.

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