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Bilingual Computer Technical Support Analyst
24 hours ago
Bilingual Computer Technical Support Analyst (A&R Solutions - Fredericton NB)
Job Description:
We are looking for a Bilingual Technical Support Analyst located in Fredericton, NB and servicing the surrounding areas. The bilingual technical support analyst will be responsible to provide IT assistance to end-users, troubleshoot technical issues, and ensure the smooth operation of systems. You will use tools like AutoTask to manage requests and escalate issues as needed.
Current shifts available: Day (7am to 3:30pm EST)
Position status: existing vacancy
Wage: 45-55K based on experience
The role will be Hybrid: 90% remote work, with roughly one day a month or as needed dedicated to servicing the customers we have in the Fredericton area.
Main Responsibilities:
- Receive, log, and prioritize support requests.
- Troubleshoot hardware, software, and network issues remotely.
- Support users with Office 365 applications (Outlook, Teams, SharePoint).
- Manage Office 365 accounts, licenses, and permissions.
- Monitor Office 365 service status and resolve incidents.
- Participate in other IT projects as required.
Candidate Profile:
- 2 to 3 years of experience in technical support or helpdesk roles.
- Knowledge of AutoTask or other ticketing systems.
- Experience with remote management tools such as DattoRMM, ScreenConnect, or NinjaRMM.
- Strong documentation skills, ideally with ITGlue or equivalent.
- Basic cybersecurity knowledge and experience with anti-malware tools.
- Bilingual in French and English, customer-service oriented, with strong communication skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Basic knowledge of Active Directory.
Preferred Certifications:
- CompTIA A+ or equivalent.
- Microsoft 365 certifications (e.g., MS-900).
- Working toward Office 365 certifications.
We thank all candidates for their interest; however, only the most qualified individuals will be contacted for a brief interview conducted in French.
