Community Support Worker III Complex Needs Poss-Abilities

We have one (1) permanent part-time position located in SW Calgary.
Working days will be on Mondays to Fridays roughly from 11:00-16:00, totaling 25 hours per week.
A vehicle is required for this position.
This posting closes on January 29, 2026.
Program SummaryThe Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service.  We endeavor to assist adults by providing support and advocacy with systems navigation and access, development of community connections, and personal empowerment.
We offer personal empowerment through support and advocacy with systems navigation and access and community connections as well as case management and service coordination. The domains of focus include: assessment, finance, housing, justice, employment, education, parenting, relationships, and health.
Job SummaryThe Community Support Worker III (CSW3) is an essential role to the service Calgary Alternative Support Services Inc. (CASS) provides to clients. This role supports clients presenting with complex needs to build a strong sense of empowerment; the ability to make positive decisions and help establish themselves as a part of their community; and provide development and stability in our client's daily activities.
This role is responsible for establishing professional boundaries with the client; providing guidance to the client regarding emotional support, daily living skills, and engaging with community resources based on the goals laid out in their Individual Support Plan (ISP).
The CSW3 also provides quality supports to ensure that program content and delivery processes conform to a high ethical standard, exemplary standards of practice, the Mission, Vision, and Mandate of the Agency and the requirements of funding contracts. Models of support are developed and provided to clients utilizing best practices and individualized planning.
Key Responsibilities to:
Client

Establish respectful and professional boundaries while developing positive working relationships with clients;
To assist clients in the progression and monitoring of goals and objectives indicated in their Individual Support Plan (ISP);
To support individuals in specifically identified areas to live independently or increase independence in the community. This may include daily living skills, community inclusion, recreation & leisure activities, and management of health-related matters as directed by the client coordinator;  
Ensure client preferences are reached to the fullest extent possible;
Establish and maintain a positive professional working relationship with client guardians and other client supports where applicable.
Support relationships between clients, their support network and other community members;
Research community resources that can help support the client's current desires and needs.

Agency

Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals;
Responsible for checking email communications at the beginning of every shift;
Complete client and agency specific paperwork in a timely fashion. This includes, but is not limited to, the submission of:

Monthly timesheets
Monthly expenses
Client Monthly Summaries
Hazard Reports
Staff Incident & Near Miss Reports
Client Incident Reports

Actively participate in the CASS Health & Safety program, and adhere to Health &Safety policies in accordance to CASS policy & procedures and Alberta OHS legislation
Maintain valid certification in all core training/employment requirements, and any additional training as assigned based on client support needs 
Work closely with the Coordinator/designate and team; Provide regular updates regarding any changes/concerns pertaining to the supported clients

Culture

Model and demonstrate CASS values in all interactions with clients, staff and community.
Demonstrate respect and collaboration with all internal and external stakeholders.
Demonstrate an ability and willingness to give and receive honest, balanced feedback.
Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS Policies and Procedures, Code of Ethics for Rehabilitation Professionals and other applicable professional bodies.
Embody the core values of CASS

Key Knowledge and Skill Sets 

Ability to maintain confidentiality
Strong verbal and written communications
Ability to approach situations with positivity
Ability to adapt communication styles
Display patience
Knowledge in supporting adults with developmental disabilities preferred

Required Education 

Post secondary education in Human Services

Other Required Skills 

A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS.  Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS
A vehicle and valid driver's license are considered assets

This position falls under the Caregivers Act. For full details please visit the site below:Caregivers – Employment standards exceptions |

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