Director of Housekeeping

4 hours ago

Toronto, Ontario, Canada Hotel X Toronto Full time $80,000 - $120,000 per year

Job Summary

As a member of the Hotel's Senior Leadership team, the Director of Housekeeping is responsible to oversee all aspects of the housekeeping department, including managing staff, labour, and ensuring high standards of cleanliness in guest rooms and public areas. Key responsibilities involve managing budgets, ordering supplies, coordinating with other departments, and ensuring compliance and safety and hygiene regulations.

Role and Responsibilities

  • Establishes room set-ups and cleanliness standards ensuring that these are maintained.
  • Develop, implement and enforce departmental and company policies and procedures.
  • Develop, implement and maintain hands-on staff training programs.
  • Recruit, train, and supervise housekeeping staff, including Supervisors, Assistant Managers and Assistant Director.
  • Prepares schedules, carries out performance appraisals, mediates staff disputes, trains and develops staff, and carries out disciplinary action when necessary.
  • Maximize departmental profit where possible.
  • Assists in preparing an annual departmental budget, monitoring progress throughout the year.
  • Assists in capital projects carrying out research on suppliers, pricing and fabric selection.
  • Sets short and long-term departmental goals, and develops strategies to achieve them.
  • Represents the Hotel at meetings of professional associations.
  • Counsels staff on personal and work-related issues.
  • Conducts quarterly departmental meetings and attends all required in-house meetings.
  • Sets the day up for success by ensuring accurate and up-to-date logbook of the daily activities, follows up on recorded notations as required, and conducts daily briefings.
  • Meets with guests to resolve complaints and respond to requests.
  • Monitors key control procedures.
  • Schedules special cleaning projects and monitors the work.
  • Inspects guest rooms, guest corridors, public and service areas of the Hotel, ensuring that standards of cleanliness and repair are maintained.
  • Controls the issuance of guest amenities, room supplies and linens.
  • Ensures that health, safety and fire procedures and regulations are followed.
  • Liaises with other departments, ensuring communication and the coordination of activities.
  • Monitors the maintenance of indoor plants, fresh flowers and silk arrangements.
  • Complete, check, authorize and submits payroll information. Monitors daily labour costs.
  • Participates in taking monthly inventories.
  • Investigates new products, liaising with suppliers.
  • Authorizes discarding of items such as linens, towels, pillows, etc.
  • Complies with hotel and corporate policies and procedures.
  • Participates in the rotating Manager on Duty seasonal schedule.
  • Performs other tasks as assigned by Managing Director.

Qualifications

  • Minimum of 3 years Hospitality Management or Rooms experience in a Hotel or related industry.
  • Housekeeping experience within a luxury hotel environment is an asset.
  • Post secondary degree in tourism or hospitality
  • Familiarity with Canadian and provincial employment and labour law.
  • Ability to communicate effectively with all levels of guests, employees and management.
  • Excellent organizational, computer, analytical, and problem solving skills.
  • Ability to lift up to 70 pounds.
  • Very Strong oral and written communication skills
  • Experience with OPERA is an asset.

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

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