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Manager, Property Field Claims
2 weeks ago
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Field Property Claim Manager, to support the achievement of Allstate's short- and long-term Mission, Vision and Strategic objectives, is accountable for supporting Claim strategies and programs to achieve maximum results and efficiencies. This is done through the analysis of reports, quality assurance work, identifying and delivery of training
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its "You're in Good Hands" promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit For safety tips and advice, visit
Through our
Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Benefits to joining Allstate
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back
Role Designation:
Hybrid - Ontario
Responsibilities:
- Provide support, guidance, leadership, and motivation to promote maximum team performance.
- Foster an environment that delivers best-in-class customer service.
- Implement best practices aligned with company goals.
- Determine and delegate claims settlement authority to claims representatives.
- Prepare executive reporting and analysis consistent with defined standards and processes.
- Offer technical guidance on claim investigation, reserving evaluation, and resolution.
- Partner with analytical teams to produce results and trending reports for leadership.
- Manage all aspects of day-to-day claims production operations.
- Collaborate with Claims and business leaders to define and drive enterprise initiatives.
- Set performance standards and communicate job expectations to staff.
- Monitor and track individual and unit performance against productivity and quality metrics.
- Identify improvement opportunities and recommend changes to quality and severity initiatives, including modifications to Best Practices.
- Ensure proper execution and compliance with regulatory and legislative requirements; recommend process improvements to maintain compliance.
- Provide input and participate in government, industry, and related committees to positively influence claim practices.
Qualifications:
- CIP/FCIP designation is an asset.
- University degree, college diploma, or relevant certification.
- 10+ years of experience in property claims.
- 5+ years of experience in field claims.
- 5+ years of management experience.
- Experience in training and coaching.
- Advanced writing skills.
Accommodation:
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Compensation
Expected compensation for this role ranges from $ 77, ,075.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
