Service Advisor

6 days ago

Vancouver, British Columbia, Canada Fountain Tire Full time
Overview

Fountain Tire (North Vancouver), an established automotive repair shop, is looking for a knowledgeable, friendly, and experienced individual to join our team as a front counter Service Advisor

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:

What is in it for you?

  • Competitive starting compensation: $25 to $30 per hour (based on experience)
  • Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
  • Our goal is to develop your skills and certifications with our excellent training program with potential opportunities for advancement into management
  • The opportunity to work with an excellent team and great customers
  • Regular day shifts
  • Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities:

  • Creating work orders and arranging bookings and communicating them to the technicians
  • Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
  • Provide proactive calls to customers to determine their satisfaction level with the service they have received
  • Recommend tire service, specialty tire service, wheel and mechanical service to customers
  • Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
  • Keep promotional material updated in the showroom.
  • Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
  • Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
  • Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

  • Must have experience & knowledge of the automotive repair industry or tire industry to be considered
  • The ideal candidate will possess a solid background in providing mechanical service advice, with proven ability to address automotive service inquiries
  • Excellent customer service and a great attitude is required
  • Effective listening skills with the ability to identify customer needs and provide recommendations
  • Working knowledge of passenger, light truck and, specialty tires and mechanical services
  • Must possess a valid driver's license and be able to provide a satisfactory passenger or commercial Driver's Abstract
  • A team player who takes pride in their work

At Fountain Tire, you'd have a great place to work Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today

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