Digital Workplace Architect

1 day ago

Toronto, Ontario, Canada Cloudious LLC Full time

Position Details:

Title:
Digital Workplace Architect - Service Desk

Location:
Toronto, ON - Hybrid Role (3 days a week)

Type:
Contract

Duration:
12+ months contract with possible extension

Start Date:
ASAP

Job Summary:

We are seeking a seasoned Digital Workplace Architect with deep expertise in Service Desk operations and a strong understanding of automation, AWS services, and digital transformation. The ideal candidate will play a pivotal role in designing and implementing modern workplace solutions that enhance end-user experience, operational efficiency, and business value.

Key Responsibilities:

  • Architect and design scalable and secure Digital Workplace solutions with a focus on Service Desk modernization.
  • Lead automation initiatives to streamline service desk workflows, reduce manual effort, and improve response times.
  • Utilize AWS services (e.g., Lambda, S3, CloudWatch, Connect, WorkSpaces) to build cloud-native service desk capabilities.
  • Drive digitalization efforts across IT support functions, enabling self-service, AI/ML-based support, and proactive issue resolution.
  • Collaborate with cross-functional teams to ensure seamless integration of workplace technologies.
  • Enhance client experience through intuitive support channels, personalized services, and continuous improvement.
  • Manage stakeholder expectations, communicate architectural decisions, and align solutions with business goals.
  • Provide technical leadership and mentorship to service desk and support teams.
  • Ensure compliance with security, governance, and operational standards.

Required Skills & Experience:

  • Proven experience as a Digital Workplace Architect or similar role.
  • Strong background in Service Desk operations, ITIL processes, and support models.
  • Hands-on experience with automation tools (e.g., ServiceNow, Power Automate, scripting).
  • Proficiency in AWS services relevant to service desk and end-user computing.
  • Experience in digital transformation and modern workplace technologies (e.g., M365, Intune, Endpoint Manager).
  • Excellent communication and stakeholder management skills.
  • Ability to translate business requirements into technical solutions.
  • Experience in client-facing roles with a focus on delivering value and innovation.

Thanks & Regards

Cloudious LLC

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