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Field Manager, Technical Services

2 weeks ago

Surrey, British Columbia, Canada WesTower Communications Ltd. Full time $80,000 - $120,000 per year

The Field Manager, Technical Services, oversees and coordinates the activities of field technicians in British Columbia, ensuring projects are executed efficiently and in line with company objectives. Working closely with Project and Operations Managers, this role supports seamless project delivery and fosters a culture aligned with organizational values and strategic goals.

Core Competencies



Telecommunications Technical Acumen

Communication

Teamwork

Problem Solving

Time Management

Customer Service

Relationship Building

Adaptability / Flexibility

Creative and Innovative Thinking

Decision Support and Judgment

Planning and Organizing

Results Focus

Accountability and Dependability

Ethics and Integrity

Attention to Detail

Providing Consultation

Leadership

Staff Management

Mathematical Reasoning

Focus on Safety

Proactive approach to work

Change Management


Job Description

  • Manage and schedule technicians across British Columbia, ensuring optimal coverage and efficiency.
  • Coach, mentor, and engage with all team members to foster professional growth.
  • Collaborate with Project Managers to determine work scope and prioritize technician assignments.
  • Serve as the primary point of contact for technician scheduling and assignments.
  • Oversee all updates to the Job Book, including technician schedules, job assignments, and vacation planning.
  • Coordinate technician travel arrangements as required.
  • Promote and uphold the organization's high safety standards and policies.
  • Manage and schedule all required safety training for technicians.
  • Oversee the issuance, inspection, auditing, and maintenance of safety equipment.
  • Supervise crib tools and test equipment, including tracking, issuing, maintenance, repair, and replacement.
  • Review and approve technicians' time sheets.
  • Oversee the allocation and management of technicians' laptops, cell phones, keys, and access FOBs.
  • Conduct interviews and lead the hiring process for new technicians.
  • Manage disciplinary discussions and maintain accurate records.
  • Identify and pursue new technical work and professional development opportunities.
  • Develop and manage the technical department's budget and annual forecasts.
  • Support Project Managers with technical quotes and project timeline forecasts.
  • Actively engage with clients to address questions, resolve issues, and build strong working relationships.
  • Review and approve test results and other field submissions from technicians before distribution to clients.
  • Plan and facilitate meetings between the technical team and clients as needed.
  • Analyze operational procedures and recommend improvements to enhance productivity, quality, and customer satisfaction.
  • Lead and champion the rollout of new safety processes, procedures, and tools, setting a positive example for a strong safety culture.

Qualifications

  • Strong background in cellular and transport microwave systems.
  • Strong knowledge and experience with fiber optics, related equipment, and testing procedures.
  • Strong knowledge and experience with DC power systems.
  • Ability to communicate effectively in writing and verbally.
  • Ability to prioritize and work effectively.
  • Ability to remain calm and poised in urgent situations.
  • Strong safety skillset and background, adhering to safety procedures.
  • Firm belief in the value of a strong Health and Safety culture and ability to contribute to its success.
  • Ability to exercise initiative, use good judgment, and apply practical problem-solving skills while managing a diverse team.
  • Ability to plan (strategic, short, and long term) and organize effectively.
  • Responsive to all crew and management requirements.
  • Conducts and presents oneself professionally.
  • Demonstrated competence related to the application of our core values.
  • Respects the beliefs, culture, and ethnic heritage of others.
  • Adheres to the organization's security and confidentiality policies.
  • Flexible working hours per crew requirements.
  • A valid Canadian driver's license.
  • Clean criminal record required.