Member Service Specialist Career Opportunities- Full-Time/ Part-Time
1 week ago
What You'll Do
- Provide exceptional service to members in person, over the phone, and through digital channels.
- Support members with day-to-day banking transactions and offer personalized financial guidance.
- Promote and educate members on Prospera's products, services, and digital tools.
- Identify opportunities to deepen member relationships and refer to internal specialists as needed.
- Ensure accuracy in documentation and compliance with internal policies and regulatory standards.
- Foster a positive, inclusive, and collaborative team environment.
What You Bring
- A genuine passion for helping others and making a difference in your community.
- Previous experience in customer service or financial services is an asset.
- Excellent communication, interpersonal, and problem-solving skills.
- Comfort with technology and a willingness to learn new systems and tools.
- A collaborative mindset and a commitment to continuous improvement.
What We Offer
- Competitive Compensation: Starting salary range of $40,000 to $50,000 annually, based on experience and internal equity.
- Flexible Benefits Program: Customize your benefits to suit your lifestyle and needs.
- Defined Contribution Retirement Plan: Helping you plan for your future.
- We provide educational assistance for finance-related certifications, licensing, and coursework to support your professional growth and career advancement.
- Time Off: Vacation, wellness days, and "Prosperian" days to support your well-being.
- Professional Development: Ongoing training, mentorship, and career growth opportunities.
- Supportive Culture: We're proud to be a Great Place to Work certified organization.
Diversity, Equity & Inclusive Hiring Process:
At Prospera, together, we build vibrant and healthy communities by leveraging our unique backgrounds, talents, and perspectives to create a workplace where everyone can thrive. Diversity, equity, and inclusion are at the heart of everything we do, and we are committed to a continuous journey to ensure every employee feels valued and empowered. We follow a fair and equitable hiring process to ensure all candidates are considered based on their skills, experience, and potential. When you join Prospera, you're not just taking a job—you're becoming part of a team that celebrates individuality and works collectively to make a positive impact.
At Prospera, we believe you belong here. We're committed to ensuring an accessible and obstacle-free hiring process. If you need accommodations at any stage, contact All requests are handled with respect and confidentiality.
Please Note: The successful candidate will be required to complete a background check which include criminal, credit, and reference checks.
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