Member Service Specialist Career Opportunities- Full-Time/ Part-Time

18 hours ago

Surrey British Columbia VTX Canada c) 2022 Westminster Savings Credit Union Full time US$40,000 - US$50,000 per year

 What You'll Do 

  • Provide exceptional service to members in person, over the phone, and through digital channels. 
  • Support members with day-to-day banking transactions and offer personalized financial guidance. 
  • Promote and educate members on Prospera's products, services, and digital tools. 
  • Identify opportunities to deepen member relationships and refer to internal specialists as needed. 
  • Ensure accuracy in documentation and compliance with internal policies and regulatory standards. 
  • Foster a positive, inclusive, and collaborative team environment. 

What You Bring 

  • A genuine passion for helping others and making a difference in your community. 
  • Previous experience in customer service or financial services is an asset. 
  • Excellent communication, interpersonal, and problem-solving skills. 
  • Comfort with technology and a willingness to learn new systems and tools. 
  • A collaborative mindset and a commitment to continuous improvement. 

What We Offer 

  • Competitive Compensation: Starting salary range of $40,000 to $50,000 annually, based on experience and internal equity. 
  • Flexible Benefits Program: Customize your benefits to suit your lifestyle and needs. 
  • Defined Contribution Retirement Plan: Helping you plan for your future. 
  • We provide educational assistance for finance-related certifications, licensing, and coursework to support your professional growth and career advancement. 
  • Time Off: Vacation, wellness days, and "Prosperian" days to support your well-being. 
  • Professional Development: Ongoing training, mentorship, and career growth opportunities. 
  • Supportive Culture: We're proud to be a Great Place to Work certified organization. 

Diversity, Equity & Inclusive Hiring Process:

At Prospera, together, we build vibrant and healthy communities by leveraging our unique backgrounds, talents, and perspectives to create a workplace where everyone can thrive. Diversity, equity, and inclusion are at the heart of everything we do, and we are committed to a continuous journey to ensure every employee feels valued and empowered. We follow a fair and equitable hiring process to ensure all candidates are considered based on their skills, experience, and potential. When you join Prospera, you're not just taking a job—you're becoming part of a team that celebrates individuality and works collectively to make a positive impact.

At Prospera, we believe you belong here. We're committed to ensuring an accessible and obstacle-free hiring process. If you need accommodations at any stage, contact All requests are handled with respect and confidentiality.

Please Note: The successful candidate will be required to complete a background check which include criminal, credit, and reference checks.

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