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Team Lead, Workplace Ambassadors

18 hours ago

Toronto, Ontario, Canada BGIS Full time

Summary
JOB DESCRIPTION
The
Workplace Ambassador Team Lead
oversees a team of (Workplace Ambassadors) and is a key coordination point that champions the program ensuring consistent program delivery across multiple floors and buildings. The Workplace Ambassador Team Lead is responsible for transitioning new hires into the program and coordinating back-up support during vacations and other absences.

Key Duties & Responsibilities
Daily Activities

  • For day-to-day work activities, takes direction from the BMO CRE Senior Manager or CRE Manager.
  • Takes direction from the BGIS Manager as it relates to BGIS processes/procedures.
  • Meets regularly with BGIS Manager to ensure alignment and understanding of account deliverables.
  • Maintains full understanding and knowledge of the Concierge Services program deliverables.
  • Maintains full understanding and knowledge of the Bee Clean contract. Arranges for backup support as required in Edmonton, Halifax and Toronto.

Team Member Support

  • Updates the BMO vacation tracker as required and makes decisions about coverage.
  • Maintains a spreadsheet that tracks BGIS team member absences – vacation, illness, floater, flex days.
  • Understands HR policies and how to apply them as they relate to vacation, floater, flex days in or to provide guidance to the team.
  • Reviews timesheets to ensure they are accurate and submitted in a timely manner with all appropriate documentation attached.
  • When requested, prepares reports, spreadsheets, meeting minutes as required. These include but are not limited to: Work Order Volume & Status Report, Team Absence Tracking Spreadsheet, Team Meeting(s) Minutes, and Team Performance/Feedback.
  • Provides feedback to BGIS Manager regarding team members' performance as required for annual performance reviews.
  • Individual resides at the reception desk on the executive floor. Answers phone calls, greets visitors, and directs or escorts individuals to meeting spaces on the floor.

Knowledge & Skills

  • College diploma or equivalent with 1 to 3 years demonstrated experience.
  • Superior customer service skills.
  • Strong diplomacy skills.
  • Clear and effective communication skills.
  • Ability to multi-task and work well under pressure while maintaining a high level of accuracy.
  • Manage deadlines effectively in a professional manner.
  • Good team leadership skills with ability to exercise sound judgment and provide direction to BGIS team members.
  • Portrays a positive "can do" attitude with a sense of urgency and prompt response.
  • Pro-active, approachable and solution - focused.
  • Occasional requirement to travel between buildings within the GTA to attend meetings and provide on-site support.

This is a regular, full-time position with a salary range of $52,864 - $66,080 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education and performance related to this role.

About Us
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us If you require accommodation during the recruitment process, please contact us at Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.