Current jobs related to Implementations Manager - Remote Canada - Knak

  • Enterprise Manager: Implementation

    2 weeks ago

    Remote (Canada) Sterling Brokers Full time

    About the roleThe Enterprise Manager plays a vital role in the overall implementation department, both as a high level project manager, and as a people manager. The candidate in this position is responsible for overseeing the implementation analysts that directly report up to them, as well as working directly with enterprise level clientele to ensure that...

  • Technical Implementation Manager

    7 hours ago

    Canada, Remote 360Learning Full time

    Our Implementation team plays a key role in onboarding seamlessly new customers: they are working across department (Sales, Product and Customer Success) to understand and document client use cases, requirements and then translate them into setup and configuration of the 360Learning platform.  You will manage all phases of the implementation lifecycle,...

  • Implementation Project Manager

    2 days ago

    Remote, Oregon, Canada Avetta Full time

    If residing within commutable distance to one of our offices, a hybrid schedule would be requested, (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance to an office.SUMMARY:Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We...

  • Implementation Project Manager

    11 hours ago

    Remote, Oregon, Canada Avetta Full time

    If residing within commutable distance to one of our offices, a hybrid schedule would be requested, (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance to an office.SUMMARY:Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We...

  • Implementation Program Manager

    18 hours ago

    Remote, Canada TOOLBX Full time

    Location: Canada and US (Remote) About TOOLBX: TOOLBX is on a mission to improve construction supply chain productivity by simplifying how builders order materials and Dealers sell & deliver products through one, unified platform. We are building an ecommerce solution that allows dealers to sell their products online through their own store—with same-day...

  • Implementation Project Manager

    2 weeks ago

    Remote, Canada SolusGuard Full time

    SolusGuard is looking for someone who is not only incredibly organized but who is also fantastic with people, to be our _**Implementation Project Manager**_. In this role, you are the “go to” person for new clients. Simply put, you are here to ensure their implementation of our products and services goes smoothly. Acting as a hands-on, primary point of...

  • Onboarding Implementation Manager

    2 weeks ago

    Remote, Canada Globalli Full time

    As the User Onboarding Implementation Manager, you'll lead the onboarding experience for new clients—from SMBs to enterprise—ensuring they see value quickly and adopt our platform effectively. Sitting within the Customer Success team, you'll own the implementation strategy, manage complex onboarding projects, and serve as a key cross-functional voice for...

  • Technical Implementation Manager

    4 hours ago

    Remote, Canada 360Learning Full time

    Our Implementation team plays a key role in onboarding seamlessly new customers: they are working across department (Sales, Product and Customer Success) to understand and document client use cases, requirements and then translate them into setup and configuration of the 360Learning platform.You will manage all phases of the implementation lifecycle, from...

  • Implementation Consultant

    2 weeks ago

    Remote - Canada Ada Full time

    About UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation platform and...

  • Implementation Consultant

    4 days ago

    Remote - Canada Ada Full time

    About UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation platform and...

Implementations Manager

3 weeks ago

Remote Canada Knak Full time

Knak is a mission-driven company

Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is...

Empowering people to be creative.

That's why Knak exists.

We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform.

Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it's the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand.

Oh, and we have a bit of fun while doing it, too

Implementations Manager

Working within the Customer Success team, the Implementations manager will be responsible for helping to delight our clients and ensuring their successful use of our platform. 

As a trusted advisor, technical consultant and subject matter expert you will own the end to end process of implementation & onboarding. You will work primarily with new customers and occasionally with existing customers to roll out new initiatives.

Roles & Responsibilities

  • Be the lead point of contact for helping new clients familiarize with Knak through our implementation process
  • Provide best practice advice, thought leadership and expertise to our client's, ensuring they are set up for success
  • Develop expert knowledge of Knak and our integration partners to answer technical questions about our product
  • Work closely with other Knak stakeholders such as CSMs, AEs, Support and Leadership to ensure implementation success and strong foster effective internal communication 
  • Ensure projects are always completed on time and to a high quality standard
  • Empower user adoption and solidify company brand and reputation through daily interactions with clients
  • Maintaining healthy measures of success such as Time to Value, Customer Satisfaction, NRR and Feature Adoption

Skills & Experience

  • 3 years experience in Customer Success, Implementations or equivalent role
  • Exposure to project management including the ability to manage complex tasks, budgets and milestones. PMP or similar certification would be valued.
  • Exceptional communication skills both written and verbal.
  • Experience with running group training sessions or adult learning.
  • The ability to develop meaningful relationships with clients and truly understand their needs
  • Problem solving skills and the ability to think outside the box
  • Excellent multi-tasking skills and the ability to juggle multiple projects at the same time
  • Experience with SaaS products, Emails, Landing Pages and Marketing Operations an asset
  • Familiarity with Marketo, Salesforce Pardot, Salesforce Marketing Cloud, Eloqua or other MAP tools an asset
  • A proven tracking record of successfully managing a book of clients and delivering exceptional results
  • Experience with AI & a focus on using AI to drive efficiency gains & other benefits

What We Offer

At Knak we have four foundational pillars. Culture, customers, product and growth. Culture is our number one pillar because we know that is at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart, positive and who want more than the typical nine-to-five offers. 

We offer an extremely rewarding, second to none work environment as acknowledged by Ottawa's Best Places to Work 2025 We show our investment in our people through our competitive salaries, equity in the company, great benefits, paid vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly our commitment to YOUR career growth.

If this sounds like something you're looking for, then we'd love to hear from you 

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Knak believes in creating an inclusive, barrier-free working environment. If you require ANY accommodation to the interview process please contact

At Knak, our recruitment process includes AI screening for keywords and minimum qualifications as well as video interviews which are transcribed with AI. Humans are still at the core of our decision making 

Click here to view the Knak Privacy Policy