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Used Car Product Specialist
3 weeks ago
Company:
Renfrew Chrysler Dodge Jeep Ram Ltd. Join Our Team as a Used Car Product Specialist at Renfrew Chrysler Dodge Jeep Ram — Calgary, ABAre you passionate about vehicles and excited to help customers find the perfect one? Renfrew Chrysler Dodge Jeep Ram is expanding our Used Car Department and with just shy of 200 used vehicles and nearly 600 new vehicles in stock, you'll have one of the largest inventories in Calgary at your fingertipsIf you love learning about different makes and models, enjoy connecting with people, and want to help customers feel confident in their purchase, this role is for you.As a Used Car Product Specialist, you'll become the trusted expert for our massive pre-owned inventory, guiding customers through features, history, condition, and value in a friendly, informative way. This position is built for someone who loves variety, pace, and helping people make informed decisions. What You'll DoUsed Vehicle Expertise & Demonstrations- Develop strong knowledge of our pre-owned inventory across all makes and models
- Understand vehicle features, condition, specs, safety, and value
- Explain vehicle history reports and reconditioning details to customers
- Deliver engaging demonstrations that highlight key features and benefits
- Greet customers and build rapport to understand their needs and budget
- Provide clear, transparent information about each vehicle
- Help customers compare options and make confident decisions
- Answer questions in a friendly, approachable way
- Work closely with the Used Car Sales Team to support customer appointments
- Provide product insights during presentations and test drives
- Contribute to strategies that improve customer satisfaction and sales success
- Stay informed on new arrivals, price changes, and market trends
- Assist in maintaining accurate online listings and vehicle descriptions
- Participate in internal training to stay up to date on product knowledge
- Understand used vehicle pricing, demand, and competitor offerings
- Gather customer feedback to support department improvements
- Assist with creating product materials, photos, and videos as needed
- Previous sales or customer service experience is an asset
- Strong communication and relationship-building skills
- Ability to explain features and vehicle details in a simple, friendly way
- Confident, personable, and comfortable working with a variety of customers
- Customer-first mindset with a focus on transparency and trust
- Ability to adapt quickly to new inventory and industry trends
- Valid driver's license with a clean driving record
- Fun, energetic, and supportive team environment
- Lots of opportunity to grow your automotive knowledge
- Be the "go-to expert customers rely on in our Used Car Department
- Work with a wide variety of makes and models
- Make a meaningful impact on the overall customer experience
At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.
Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.
Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
