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Customer Service Associate Kanata

2 weeks ago

SAKS OTTAWA O, Canada Saks OFF 5TH Full time $40,000 - $60,000 per year

Saks OFF 5TH is the premier online luxury off-price destination. Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. The company is reimagining traditional off-price with a digitally-native model focused on customer experience.

What This Position Is All About:

Imagine helping others through their unique journey of style day to day while working with some of the most coveted luxury fashion brands on the market. We are seeking a dynamic, energetic, and dependable associate with an eye for style and a continuing drive to meet and exceed expectations.  

As a Sales Associate, you will play a vital role in creating a memorable customer experience and upholding our reputation as the premier luxury-value destination. Directly impact our business by building your unique presence as a style advisor and finding creative ways to entice our customers to return for a personalized shopping experience. Become an expert within the off-price luxury market by staying up-to-date on product knowledge and become the driving force behind our sales by enhancing the Saks OFF 5TH clienteling experience. If you are a natural at building relationships, have an eye for style, and possess an engaging and upbeat personality - this is definitely an opportunity for you to shine

 Who Are You:

Customer champion who provides a personalized shopping experience

Driven sales professional who meets and exceeds performance targets and upholds service standards

Passionate and enthusiastic fashion expert with an outstanding work ethic 

Natural problem-solver who contributes to a collaborative work environment that encourages creative thinking and innovation

Expert communicator with the special ability to build strong internal and external relationships

You Also Have:

High school diploma or equivalent

Experience in a retail, customer service, or sales environment 

Proven sales track record and results driven mindset

Competitive drive and entrepreneurial confidence to succeed

Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships

Thorough knowledge of the fashion industry and a passion for sharing your expertise 

Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer's eyes

Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers

Flexibility to work evenings, weekends and public holidays 

As The Sales Associate, You Will:

Recommend, select, and help locate or obtain merchandise based on customer needs and desires

Be familiar with store inventory to provide customers with best product knowledge

Consistently greet customers and educate them on current promotions

Foster repeat business by building relationships with customers and promoting Saks credit card

Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards

Resolve customer issues through aligning to the core values of trust, integrity and respect

Achieve individual and store goals for sales, customer acquisition and loyalty program participation

Participate in the ongoing maintenance of the selling floor and fitting rooms, including re-sizing of fixtures, putting go-backs away, executing markdowns, and signing fixtures and windows where needed

Complete the markdown process with urgency and accuracy in accordance to company standards

Participate in store programs and selling events

Maintain the proper display of merchandise in the store, ensuring they comply with brand standards

Adhere to Asset Protection control and compliance procedures

Support the store's shortage and theft awareness program through reporting methods provided by the company 

Efficiently complete tasks or special projects assigned by store leadership

Your Life and Career at Saks OFF 5TH:

Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win

Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers

A culture that promotes a flexible work environment 

Benefits package for all eligible full-time employees (including medical, dental and vision)

An amazing employee discount and other exciting perks

#OFF5THSalesAssociate

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks OFF 5TH  welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Your Life and Career at Saks OFF 5TH:

  • Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
  • Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
  • A culture that promotes a flexible work environment 
  • Benefits package for all eligible full-time employees (including medical, dental and vision)
  • An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.