Lead, Events and Partnerships

The Lead, Events and Partnerships is responsible for the development and management of impactful and high-quality activations of library spaces, specifically events and 3rd party bookings at Central Library and Memorial Park Library and externally presented or partner-led programming in all library locations. Reporting to the Director, Programming, the Lead, Events and Partnerships is responsible for: identifying potential opportunities, customers, and partners; facilitating and coordinating the involvement of community stakeholders and other Library departments and assets; and evaluating customer satisfaction and attainment of related Library strategic goals. This position provides day-to-day supervision of team members, vendors, and suppliers and contributes positively to change, working collaboratively and constructively as part of the Programming leadership group.

1. Shape a Positive User Experience:

• Maintain awareness of current topics, trends and opportunities among targeted literacies and audiences
• Oversee the identification and development of community partnerships, vendor and customer relationships for program and event delivery in alignment with the Library's strategic priorities and system program goals.
• Make technology, facility, and process recommendations to enhance event and program delivery capacities.

2. Facilitate Capacity Development:

• Lead the Events and Program Partnership team in identifying, planning and implementing large scale events, 3rd party bookings, and/or externally presented programs for the Library
• Act as an educator, advisor, or collaborator to other Departments in areas of personal expertise or deliverable development. Contribute to system-wide committees as required.
• Manage resources effectively to meet time and financial constraints, including identification and mitigation of risks. risks to Calgary Public Library Restricted Use
• Continuous professional development as a Lead and future leader.

3. Relationship Management:

• Liaise with the Library Foundation to support deliverable-related initiatives and campaigns as required.
• Represent the Library amongst related inter-organizational forums and groups and contribute to successful partnership development.
• Act as the Library point of contact for related customers, partners, suppliers, and external project teams

4. Evaluation:

• Embed satisfaction and effectiveness measures in deliverables and processes
• Review results and report regularly

5. Apply Operational Standards & Procedures:

• Effective recruitment, training, supervision and development of direct reports including performance and attendance management.
• Ensure adherence to Agreements, Policies, Standards and contracts for self and team members
• Use recognized project management principles and techniques to successfully meet deliverable expectations for scope, time and budget
• Drive the development of related capabilities, competencies and processes and provide related training

6. Execution:

• Projects are conducted in an effective manner that respects the needs of other staff and departments and projects credibility and professionalism to other stakeholders. Indicators include:
• Makes timely decisions that keep the project moving forward
  • Creates new and better ways for the organization to be successful
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Consistently achieves results, even under tough circumstances
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

Educational Qualifications: A recognized undergraduate degree

Work Experience:

• A minimum of three years of directly related and progressive experience, including working independently with clients andleading multi-functional teams.
• Demonstrated ability to gather and use a variety of data, including use of applicable software technologies.
• Excellent interpersonal and relationship-building skills.
• Superior communication (verbal and written), problem solving, and decision-making skills.
• Advanced technological literacy skills.

Specialized Knowledge and Practical Skills:

Working knowledge of:

• Event or meeting management principles
• Customer relationship management
• Presentation technologies

Work Environment & Physical & Cognitive Demands

• Physical demands associated with using a computer for long periods of time.
• Physical demands associated with travel between local work sites.
• Mental demands associated with simultaneous and multiple priorities, multi-tasking, and a dynamic work environment.
• Mental demands associated with working in a collaborative, multi-stakeholder environment.